Centralized Compliance Administrator - Military Veterans

UDR, Inc. is now hiring a Centralized Compliance Administrator to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: Responsible for reviewing and approving assistance animal requests in accordance with HUD, Fair Housing guidelines, and UDR Policy and Procedure. Incumbent responsible for the review of lease files for accuracy and completeness, analyzing data sets for internal and field reporting, and managing projects as assigned and/or necessary. Collaborate with onsite community management and centralized departments to ensure a seamless assistance animal review process and data management.

SUPERVISION RECEIVED: Reports directly to Team Lead - Centralized Application & Lease

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

Review and process assistance animal requests, ensuring compliance with HUD and Fair Housing guidelines.

Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, and collection of necessary resident documents.

Communicate with applicants and current residents to gather necessary documentation and provide guidance on the approval process.

Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy.

Maintain accurate records of all assistance animal requests and documentation.

Facilitate communication between applicants, onsite community management, and centralized departments to ensure timely and accurate processing of requests.

Provide high-touch customer service to resolve any issues or concerns related to assistance animal requests.

Identify and recommend process improvements to enhance the efficiency and accuracy of the assistance animal approval process.

Conduct audits for assistance animal lease compliance.

Ensure all documentation and processes adhere to legal and audit requirements.

Thoroughly complete and enter application information into Sugar CRM. Maintain meticulous notes in Sugar CRM, Onesite, email and Textline.

Facilitates application auditing through lease file reviews to ensure accuracy.

Answer customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.

Establish rapport and collaborate with Centralized Departments as well as the onsite community management staff to create smooth transition during the online application, approval, lease signing, and hand off process.

Research and prepare reports, memos, emails, and other documents using word, spreadsheets, or databases, as directed by the Team Lead.

Identify strategic opportunities for department growth and innovation.

Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS:

• Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures.
• Must be familiar with and follow Fair Housing laws, particularly as they relate to assistance animals. Demonstrated skills in customer service and the ability to communicate effectively with prospective and current residents. Knowledge of principles and methods for managing and promoting property. Basic understanding of accounting/bookkeeping practices and office procedures. Demonstrated knowledge of demographics surrounding assigned communities.
• Must be detail-oriented and possess strong time management skills. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with company managers, residents, and associates. Proficiency in word processing and spreadsheet software applications (e.g., Microsoft Office, Word, and Excel).
• Must demonstrate excellent problem-solving and decision-making skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have strong organizational skills and the ability to perform a variety of support assignments requiring independent judgment.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping, and stretching. Occasionally lifting files or paper weighing up to thirty pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Weekend work and/or split schedule is possible. Occasional travel to UDR communities.

EDUCATION AND EXPERIENCE:

• Bachelor's Degree or equivalent combination of education and experience is required.
• Minimum of two years' experience in direct customer service and support required.
• Minimum of two years' office administration experience preferred.
• Minimum of two years' property management/leasing experience preferred.
• Must have and maintain a valid driver's license unless otherwise noted.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Critical Illness Plan
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Hourly Range:
• $24.03/hr. - $26.44/hr., depends on experience annual bonus potential ($12,0000 - 20,000) based on performance goals

Anticipated Close Date: March 18, 2025

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.