Sales Coordinator - Military Veterans

Additional Information: This hotel is owned and operated by an independent franchisee, Northwood Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Sales and Service Coordinator is a dynamic, outgoing, service-oriented individual that provides support to both the Director of Sales and Front Desk team through varied front desk and sales tasks to help meet both service and revenue-related goals.

Responsibilities 60% Sales
In addition to the core job requirements, skill sets, and work-related experience the ideal Sales Coordinator must illustrate the ability and drive to:

Enthusiastically and proactively assist the Director of Sales in the hotel sales effort.
Maintain and develop relationships with existing clients and proactively prospect new opportunities to serve both existing and new clients.
Evaluate and qualify group, meeting, and event opportunities.
Respond and proactively follow-up to business opportunities via phone, email, and other online platforms.
Handle logistics for meetings and events. This will include generating banquet event orders, contracts, and room blocks for leisure and corporate business.
Champion the hotels social media by effectively posting content to Facebook, Instagram, and other accounts as well as responding to online reviews.
Arrange and confirm weekly live music performances in the hotel lounge.
Consistently utilize the sales system (Delphi) as well as sales filing systems for accurate record keeping.
Be organized and use hotel computer systems efficiently to achieve tasks and generate reports as needed.
Use negotiation skills and creative selling to maximize revenue.
Conduct effective site visits and manage sales opportunities when the Director of Sales in unavailable.
Effectively develop and support relationships within the community to strengthen and expand customer base for future sales opportunities.
Drive product quality and a unique guest experience at every opportunity.
Maintain a refreshing attitude focused on positive interactions with both clients and team members
Develop and maintain strong interdepartmental relationships and open communication including weekly group and event reporting.
Be the on-site meeting coordinator for meetings and events ensuring client satisfaction with set-up, food and beverage, A/V and other requests as they arise; this will include occasional evening coverage.
Facilitate a fun and comfortable work environment where they are eager to pitch in wherever and whenever possible.
Never satisfied with average; conscientious and driven to be the best at what they do always!
Will be required to stand and sit for extended periods of time.

Responsibilities 40% Front Desk
Required to complete front desk shifts as needed.
Ensure all guests are welcomed and served in an efficient and courteous manner executing all Aloft brand standards during the process.
Assist front desk in completing daily checklists.
Maintain front office quality standards and policies are consistently followed when working at the front desk.
Ensure all financial transactions are completed properly and within the established guidelines of the property.
Ensure all areas are clean and always stocked.
Coordinate and assist other departments to facilitate guest satisfaction.
Understand the Marriott Bonvoy frequent guest program and ensure all guests who are members are appropriately recognized.
Must be willing to complete other duties or assignments as required.

Education & Experience
High school or equivalent education required; Bachelors Degree preferred.
1 to 2 years of sales or hospitality experience preferred.
Schedule
Full-Time Flexible Primarily day shifts, including Saturday Sales coverage; occasional evening shifts

This company is an equal opportunity employer.

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