Manager, Faculty Support and Administration - Military Veterans

Job Summary

Reporting to the Director of Faculty Support and Administration (DFSA) at the Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS), the Manager, Faculty Support and Administration (MFSA) is a critical part of the Faculty Support and Administration (FSA) management team. The FSA management team is responsible for the hiring, training, and management of 41 faculty support staff and assists approximately 147 faculty members with their administrative support needs. The MFSA manages a group of faculty support staff to provide exceptional support for faculty, their labs, and other members of the SEAS community. The MFSA works closely with other administrative offices at SEAS and will serve as an administrative liaison for internal and external constituents.

Position Description

Team Management:

• Screens and interviews candidates, matches candidates to open positions, coordinates candidate interviews, and coordinates with HR on the hiring process.
• Manages assigned faculty support staff. Responsible for training, supervising, coaching, and mentoring staff. Holds regular check-ins with staff. Supports skill building, career development, and team retention.
• Builds and maintains an efficient, high performing team that supports faculty research and teaching.
• Engages with faculty to receive performance feedback and conducts performance discussions and problem resolution with faculty support staff. Ensures completion of the SEAS performance management process for their staff.
• Fosters team-building and positive work relationships within and across teams at SEAS.
• Arranges area staff meetings and trainings to foster communication, information sharing, and team building.
• Provides leadership for and assists staff through organizational change as needed.

Operations and Programs:

• Works with the DFSA to determine faculty support needs and resource allocations, monitor workloads, identify problems, and suggest solutions.
• Maintains and analyzes related data to identify opportunities for improvement.
• Works with Human Resources on recruitment and onboarding, as well as employee relations, problem solving, and policy development and implementation.
• Works with the DFSA to plan for coverage during time off as needed. Monitors timekeeping, overtime requests and absences Approves weekly time in system.
• Collaborates with research administration and finance teams to ensure effective communication, information sharing, and compliance with SEAS and University policies.
• Collaborates on high level projects and initiatives under the direction of the administrative deans and area chairs.
• Co-manages a budget for supplies and events.
• May create and manage content for the website and training materials in collaboration with faculty support administrative staff.

School-wide Activities:

• Collaborates with SEAS leadership to streamline processes; leads process improvement projects.
• Serves as a liaison between offices within SEAS and Harvard, and the faculty support team.
• Serves as a backup for the DFSA as needed.
• Responsible as an area budget approver in SEAS financial systems.
• Represents the FSA team on SEAS committees.

Basic Qualifications

• Bachelor's Degree or equivalent experience required.
• 3+ years of administrative office experience required.

Additional Qualifications and Skills

• Experience working with faculty, staff, and students.
• Supervisory experience strongly preferred.
• Experience working in a service delivery environment with a demanding customer base, preferred.
• Ability to supervise, motivate staff, and inspire a high level of commitment and excellent performance.
• Ability to manage complex employee relations issues.
• Ability to manage confidential information with discretion.
• Collaborative work style and ability to work effectively across all levels.
• Creative problem-solving, analytical, and organizational skills.
• Flexibility and adaptability to change, and ability to respond quickly to urgent matters and shifting priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Word and Excel, and ability to learn new systems quickly.
• Harvard experience and familiarity with Harvard financial systems and processes preferred.

Physical Requirements

There are no significant physical demands required in this position.

Working Conditions

The work is performed in an office environment.

Additional Information

• The Harvard John A. Paulson School of Engineering and Applied Sciences does not provide visa sponsorship for administrative and staff positions.
• Applicants should submit a resume and cover letter.
• The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Benefits
We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format
Hybrid (partially on-site, partially remote)

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

SEAS Commitment to Diversity
SEAS is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.