Program and Delivery Coordinator - Military Veterans

Position Description
Are you excited by the idea of joining a world-class organization at the intersection of higher education, technology, and business? Do you enjoy working with others to solve challenges and unlock possibilities? Do you want a career working with both people and technology at the forefront of virtual learning? If so, consider joining us as a Program and Delivery Coordinator! The Harvard Business School (HBS) Live Online Classrooms (LOC) team supports one-of-a-kind virtual classroom that combines the case method, education technology, and live, studio-based video production to enhance and creatively advance the teaching, learning, research, and work carried out by HBS community members.?

The Program and Delivery Coordinator reports to the Associate Director, HBS Live Online Classrooms and is a member of the Learning Experience and Interactive Spaces team within HBS Information Technologies. This role is a blended position that shares responsibilities with both the HBS LOC and Learning Design & Training Services (LDTS) Teams. In the LOC capacity, this role facilitates participant enrollment in LOC sessions and collaborates with teams to optimize processes and manage logistics to ensure participant and session success. In the LDTS capacity, this role assists with training and administration, collaborates with instructional and learning designers to evaluate new technologies, and creates end-user documentation on the appropriate use of technology solutions for both academic and administrative uses. The Program and Delivery Coordinator is responsible for managing multiple workstreams with professionalism and organization. This role involves collaboration across multiple functions, including technology, support, and client relations.

The ideal candidate will be an energetic quick learner with effective interpersonal and communication skills, attention to detail, and the ability to think fast and adapt swiftly in a live production environment to ensure that sessions meet the high-quality service standards.

Responsibilities:

• Facilitate session administration and logistics to support client partners, ensure smooth operations, maintain accurate rosters and make necessary changes as per client requests
• Load and maintain all HBS LOC sessions in administrative portal and lead training for client teams on the use and functionality of the client-facing tool
• Coordinate testing and feedback cycles for administrative platform development team
• Develop and enhance program communication plans, standardize feedback collection, and maintain tracking documentation
• Provide backup support to the Program and Delivery Managers and Support Team, as well as other aspects of operations as needed
• Assist with Instructional and Learning Designer consultations with faculty and sta? on how HBS IT-supported technologies can be used to meet business needs across virtual, hybrid, and in-person modalities
• Design and create end-user documentation including eLearning, guides, and videos
• Develop and deliver individual and group instruction with sensitivity to di?ering learning styles
• Support the Instructional and Learning designers in evaluating new technologies and their ability to meet HBS community needs
• Complete other responsibilities as assigned

Basic Qualifications

• High School Diploma, GED, or equivalent is required
• 5+ years of experience in administrative support role(s) and/or related experience is required
• Education beyond high school may count toward experience

Additional Qualifications and Skills
The following are preferred:

• Ability to manage a range of challenging situations (e.g., difficult conversations with a faculty member, participant, or client) by addressing concerns, resolving problems, providing solutions, and maintaining productive and positive relationships
• Excellent written and verbal communication skills with a strong customer service orientation
• Proactive thinker with the ability to suggest solutions and manage multiple competing priorities effectively
• Ability to recognize and navigate nuanced situations and handle sensitive information with discretion
• Ability to work both independently and as a team member
• Comfort working with and coordinating testing of new technologies and processes
• Proficiency in Microsoft Office programs (Outlook, Word, Excel, PowerPoint) as well as familiarity with Windows and MacOS and common browsers
• Experience in a teaching and learning capacity or education setting ?

Working Conditions

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks may be required
• Ability to occasionally lift heavy objects up to 50 lbs?
• This is considered an ?On-Campus Critical Position?: The employee is required to report to campus to their normal work location (or an alternate site if necessary) for non-deferrable work during an emergency closure or curtailment; an employee serving in an on-campus critical position may have to report to work even if the emergency closure occurs during a time that they are not regularly scheduled to work

Additional Information
This role requires that you are onsite at our Boston, MA based campus as the role is not eligible for remote and/or hybrid work. This is a non-exempt, 40 hours/week, overtime eligible position.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment .
Benefits
We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format
On-Site

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.