Part-time IT Support Technician 2 - Customer Support | Clark College - Military Veterans

Clark College is currently accepting applications for a permanent hourly, part-time Classified Information Technology (IT) Customer Support position. This position supports the Information Technology Services department. The h ours are Monday-Friday, approximately 17 hours/week. This position is not eligible for benefits. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. JOB DUTIES AND RESPONSIBILITIES: Act as the first point of contact for incoming technology requests. Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application. Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed. Assist in resolving application software issues and implement bug fixes within critical systems. Ensure continuous customer support and contact with customers. Escalate critical system interruptions with IT incident response personnel. Create a safe, bias-free working environment, which engenders respect for differences. Demonstrate exceptional leadership qualities, providing guidance to lower-level team members. Assist in identifying and escalating lab related technical issues. Manage daily operations in the student computer labs. Perform related duties as required. POSITION REQUIREMENTS AND COMPETENCIES: Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas: Associate's degree in IT or a related field OR one (1) year of Co llege coursework. One (1) year of recent experiencein an IT Customer Service/Help Desk Environment. Current Washington State Driver?s License and access to own vehicle for travel between Clark campuses.