Service Writer - Military Veterans

at John Deere

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Pay $20 - $30 / hour

Why This Opportunity?

Join a team with longevity and a track record of internal promotions that feels like family, where you can level up your professional knowledge, educational opportunities, and a career path to grow.

Sound like you? Read on!

Pay Range: $20.00 hr - $30.00 hr

Benefits, just to name a few:

Life Insurance is paid for by the company.
Accident insurance paid by the company.
Zero Cost Medical, Dental, and Vision benefits package offered.
$50k in life insurance, at no cost.
120 hours PTO the first year.
Employer discounts from various vendors.
Future education and growth opportunities

Our Service Writer is responsible for the following:

Know the status of every job in your shop and ensure the customer and the store manager know the status of the repair before they contact you for an update.

Answer most of the calls to the Service Department and field customer inquiries.

Create purchase orders as required including contacting necessary vendors to obtain equipment.

Monitor and follow up on parts shortage and expedite ordering as required by the Parts Supervisor

May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up when required.

Maintain Service Technician timecard tracking daily in the JD Equip system.

Advise the Service Supervisor and/or Store Manager of all customer complaints.

Update customer profiles using equipment, hours, or other information from the customer work orders.

Maintain Service Department filing and records.

Other duties as assigned.

Experience, Education, Skills, and Knowledge:

A minimum high school diploma plus 2 years of related experience.
Ability to use the John Deere Parts Catalog computer applications.
Working knowledge of parts, machinery, and a basic understanding of inventory management principles
Ability to work in a team environment and strong interpersonal skills.
Ability to lift items weighing upwards of 50 lbs.
Bilingual is a plus that is relevant to the customer base served.

United States / Remote

John Deere

We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!

Interested in joining the industry's best? At John Deere, veterans will find:

• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world

• A team-based environment focused on supporting the customer

• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives

• Market leading pay and benefits

John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:

• Dealer technicians – Nationwide opportunities

• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades

• Support roles – IT, supply chain, logistics, engineering, human resources

How to apply:

Check out our open opportunities to the right for more information and to apply.

Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

Discuss Your Career Options with a Veteran at John Deere Today!

All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.

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