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Home Shopping Dept. Manager 2nd-Georgetown - Military Veterans

at Albertsons

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead Home Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

RESPONSIBILITIES

  • Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners.
  • Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director.
  • Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.
  • Perform initial validation "smoke" test hosted by Corporate Implementation team.
  • Facilitate training for all Home Shopping employees, including "on-demand" employees.
  • Ensure all Home Shopping employees are following proper processes and procedures.
  • Ensure customer satisfaction with the Home Shopping experience.
    • Ensure all orders are shopped and staged on time prior to customer arrival time.
    • Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
  • Facilitate store employee awareness, have Home Shopping huddles throughout the day.
    • Ensure service centric customer facing employees can answer all Home Shopping FAQ's.
    • Ensure service centric customer facing employees are handing out Home Shopping flyers and "talking" Home Shopping to our customers.
  • Facilitate customer awareness of Home Shopping services.
  • Drive sales visiting neighboring businesses explaining Home Shopping services.

QUALIFICATIONS

SKILLS AND EXPERIENCE:

  • Excellent customer service skills.
  • Possess good communication skills, both verbal and written.
  • Strong teamwork and interpersonal skills.
  • Possess leadership skills and the ability to influence the work of others.
  • Must be able to motivate team members to achieve department goals.
  • Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

PHYSICAL ENVIRONMENT:

  • Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
  • Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
  • Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
  • Willingness to work independently in a fast-paced environment.

Washington, DC

Albertsons

Albertsons Companies is a leading food and drug retailer that operates stores across 34 states and the District of Columbia with more than 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets and Balducci's Food Lovers Market. The Company is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood.

We believe that diverse perspectives strengthen and enrich our stores, our company, and our society.  Diversity, equity, and inclusion is a component of our programs for recruitment, development and training of associates and leaders.  We provide opportunities for each person in our company to contribute their ideas, talents, and enthusiasm to the company’s success. Associates can participate in various associate resource and network groups, such as Women’s Inspiration and Inclusion Network (WIIN), Hispanic Leadership Network, Asian Network, Albertsons African American Leadership Council, and Albertsons Pride Alliance. 

Who We Are Looking For 

Albertsons companies is seeking transitioning military service membersmilitary veterans and military spouses across the country who are looking to join an amazing company with a dynamic atmosphere that helps you learn and grow in all interest areas.  We offer an inclusive and diverse culture where leaders become lifelong allies, as well as amazing health and wellness benefits to keep you at your best- all with competitive compensation!  

Should I Apply?

Our diverse roles are nation-wide and provide opportunities in specialties such as:

·       Store operations

·       Warehouse

·       Pharmacy

·       Manufacturing

·       Digital atmosphere

·       Technology

·       Corporate

What Happens After I Apply?

Once you click ‘Apply Now’ on an Albertsons job posting, you will be re-directed to fill out an application on our career page.  In order to be considered for next steps, please complete the application on Albertsons’ career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once we review your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

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