Représentant.e au Service à la Clientèle - Sherbrooke - Military Veterans
at Saint-Gobain
WHY DO WE NEED YOU?
Kaycan a une occasion de carrière prometteuse pour qu'un ou une Représentant.e au Service à la Clientèle basé à Sherbrooke rejoigne notre équipe. Il s'agit d'une excellente occasion de rejoindre une entreprise faisant partie des Top Employer et de contribuer à notre croissance et à notre succès.
DESCRIPTION DU POSTE
Horaire : lundi au vendredi
Statut : temps plein, permanent, sur site
Dans le cadre de ce rôle, vous serez responsable de :
- Offrir une expérience de service à la clientèle exceptionnelle
- Répondre aux demandes de renseignements des clients - en personne, par courriel, au téléphone
- Vérifier les prix et la disponibilité des produits
- Fournir et informer les clients des prix et des conditions de crédit
- Entrer les commandes dans le système
- Préparer et traiter les factures conformément à la procédure standard
- Collecter les paiements pour les commandes
- Assurer la résolution des problèmes
- Traiter les commandes de matériaux spéciaux
- Maintenir à jour la base de données clients
- Transmettre au personnel de vente toutes possibilités de développement d'affaires.
IS THIS JOB FOR YOU?
Voici les compétences importantes à détenir pour poser votre candidature:
- Expérience dans un rôle similaire, avec des clients en personne
- Excellente connaissance du Pack Office.
A LITTLE MORE ABOUT US
Nous offrons d'excellents programmes de formation, des occasions d'avancement, un ensemble complet d'avantages sociaux ainsi qu'un environnement de travail stimulant et passionnant.
En plus d'une culture de travail exceptionnelle où nous travaillons fort tout en ayant du plaisir dans le cadre de différents événements, d'activités régulières pour les employés à l'échelle de l'entreprise et d'une grande culture de sécurité, nous offrons :
- Excellent programme d'avantages sociaux pour les soins de santé;
- Conciliation travail-famille : congé parental, congés payés et programme d'aide aux employés;
- Sécurité financière : REER concurrentiel;
- Jour de congé pour bénévolat : redonnez à la collectivité - chaque employé a droit à une journée de congé payé par année pour effectuer du bénévolat auprès d'un organisme de bienfaisance agréé;
- Programme LiveWell : vous récompensant pour avoir un mode de vie sain;
- Et plus encore!
POURQUOI TRAVAILLER CHEZ NOUS?
Chez Saint-Gobain, les employés sont fiers de faire partie d'une organisation dont la culture a comme valeurs fondamentales la confiance, l'autonomisation et la collaboration. Notre entreprise encourage la diversité et l'inclusion sous toutes leurs formes et nos produits font du monde une maison magnifique, sécuritaire et durable.
Pour en apprendre davantage à propos de nous, visitez www.certainteed.ca et www.kaycan.com .
Nous sommes impatients de recevoir toutes vos candidatures, mais veuillez noter qu'en raison du volume de curriculum vitae envoyés, nous communiquerons seulement avec les candidats sélectionnés pour les prochaines étapes. Pour rester en contact avec Kaycan, suivez-nous sur LinkedIn , Facebook et Instagram .
TO MAKE SURE NOTHING IS FORGOTTEN
Kaycan est une filiale de Saint-Gobain, la plus importante entreprise de matériaux de construction au monde, qui jouit d'une tradition d'innovation et de croissance depuis 350 ans. Notre vision est d'être le leader mondial en construction légère et durable. Nous sommes fiers que le Top Employers Institute ait reconnu Saint-Gobain Amérique du Nord comme l'un des meilleurs endroits où travailler au monde et au Canada. Nos solutions intègrent et mettent de l'avant le bien-être de chacun d'entre nous afin de bâtir un avenir où nous travaillons collectivement vers notre objectif principal qui consiste à faire de notre monde une maison plus belle et plus durable.
Sherbrooke, QC
![Saint-Gobain](https://board-production.s3.amazonaws.com/logos/551/643/213/20e1684d-725d-4e20-ab59-0202e0c53cc5/large_Saint-Gobain_Logo_500x500.jpg?X-Amz-Expires=600&X-Amz-Date=20250215T041347Z&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAQ7EHTIURCH7GC6WX%2F20250215%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-SignedHeaders=host&X-Amz-Signature=bacecbfac523d02e9605416d01953d1d0630828d088d71dab54a7a5bcf947f1f)
Worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group’s commitment is guided by its purpose, “MAKING THE WORLD A BETTER HOME”.
- €47.9 billion in sales in 2023
- 160,000 employees, locations in 79 countries
- Committed to achieving net zero carbon emissions by 2050
Locations:
With over 145 manufacturing locations in the United States and Canada, every current and future member of the company’s team plays a vital role in achieving our success.
Job Opportunities for Military and Veterans
The manufacturing industry can provide a robust career for military veterans seeking to enter the workforce. With over 900 veterans, reservists, or National Guard soldiers, Saint-Gobain is dedicated to the mentorship, camaraderie, and service of veterans and military professionals who have given so much to their country.
Veterans develop core skills that are essential to manufacturing: teamwork, critical thinking, pattern recognition, and leadership under pressure. We value the skillset that military veterans bring and aim to support those transitioning from active duty to a robust career in the manufacturing industry.
How We Support Veterans and the Military Community
Through our partnership with The Manufacturing Institute's Heroes MAKE America program, our employee resource group focused on veterans, national partnership with Homes For Our Troops and more, Saint-Gobain North America supports military families in a variety of ways.
Veterans Employee Resource Group
The Veteran’s ERG supports existing Saint-Gobain employees who have served as members of the Armed Forces through recognition, resources identification networking and community outreach activities.
- Homes For Our Troops
The exclusive building materials partner of Homes For Our Troops, we donate roofing, insulation, gypsum, and siding for specially-adapted homes across the U.S. for severely injured post-9/11 veterans.
- Veterans Village
The Saint-Gobain North America Foundation and building materials subsidiary CertainTeed contributed over $175,000 in siding and insulation products and monetary donations to Volumetric Building Companies (VBC) Giving Foundation’s Veterans Village Project, a 47-unit new construction permanent housing community for Veterans. In addition to monetary and product donations, a team of Saint-Gobain employees also provided support, solutions, and expertise to this important project.
A Total Approach to Well-Being
At Saint-Gobain, we are committed to helping our employees and their families LiveWell. Through innovative programs and meaningful resources, we care for and support all aspects of our employees’ well-being – physical, emotional, financial, and social - wherever they are in their journey. Learn how Saint-Gobain supports and invests in our employees through our total rewards package.
Physical Well-Being
We prioritize providing comprehensive healthcare benefits to our employees from day one, ensuring their well-being is taken care of. We believe in empowering our employees with choices tailored to their individual needs. We strive to develop programs to help our employees understand and take care of their health and physical well-being including managing chronic conditions and practicing prevention. Our goal is to enhance their quality of life both at work and beyond.
Here’s a glimpse at some of the programs we offer:
- Our health care benefit plans extend eligibility to spouses, domestic partners, and children up to age 26.
- All medical plans include coverage for fertility treatment and gender reassignment.
- Under our dental plus plan, orthodontia is covered for children and adults.
- We provide a comprehensive vision plan that is fully paid for by Saint-Gobain.
- Opportunities are available for incentives and discounts on medical plan premiums to encourage preventive care and reduce out-of-pocket costs.
Emotional Well-Being
Ensuring our employees have access to confidential resources available 24/7 through various channels is a priority at Saint-Gobain. We are committed to providing resources to help our employees overcome life’s challenges. Recognizing the critical role of mental health care and support in leading a balanced and fulfilled life, both within and beyond the workplace, is central to our values.
Here’s a glimpse at some of the programs we offer:
- Outpatient mental health services are provided under all medical plans at $0 coinsurance.
- Concierge support through our Employee Assistance Program (EAP), assisting employees with securing mental health appointments.
- Virtual mental health program offering flexibility and reducing stress through convenient scheduling.
- Paid time off, including vacation, sick time, company holidays, and time to volunteer for organizations that matter to our employees.
Financial Well-Being
Our holistic approach to employee well-being includes providing the financial resources and management skills necessary to meet both current needs and future aspirations. Through our comprehensive financial program, we aim to alleviate financial stress and instill confidence in our employees' financial futures.
Central to our financial program are competitive salaries, retirement packages, and employer-sponsored plans, such as 401(k) and pension plans, designed to optimize short-term stability and long-term growth. We go further by offering additional incentives, including matching contributions and profit-sharing opportunities, to further empower our employees to achieve their financial goals.
Here’s a glimpse at some of the programs we offer:
- Our employees can participate in an employee share purchase program with discounted pricing and matching contributions.
- Saint-Gobain offers multiple retirement plans with extensive coverage including a cash balance pension plan that is entirely Company-funded.
- We provide an employee recognition program that celebrates achievements and fosters a positive work environment.
- Wellness check-ups are available to employees to make it easier to manage their finances and plan for the future.
Social Well-Being
At Saint-Gobain, fostering a sense of belonging and connectedness is paramount. Our commitment extends beyond the workplace, nurturing connections within the community and among loved ones. We understand that each individual brings unique passions and aspirations, and we champion the importance of authenticity in realizing personal fulfillment.
We are committed to supporting our employees in various aspects of their lives, offering family planning benefits, generous parental leave, assistance for elder and pet care, as well as opportunities to engage in community outreach and charitable activities.
Here’s a glimpse at some of the programs we offer:
- Generous paid leave for new parents, ranging from 12 to 14 weeks.
- Back-up care program which offers child, adult, eldercare, and pet care when regular care is unavailable.
- Under the Saint-Gobain medical plan, all expectant mothers are eligible to participate in the Enhanced Maternity Program.
- Saint-Gobain North America Foundation supports sustainable habitat developments, STEM education, and quality of life improvements in local communities through grants.