Customer Service Team Lead - Ottawa - Military Veterans
at Saint-Gobain
WHY DO WE NEED YOU?
Kaycan has an exciting career opportunity for a Customer Service Team Lead based in Ottawa to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.
Schedule: Monday to Friday
Status: Full Time, permanent, On-site
Here's what you'll be responsible for in this role
Reporting to the Branch Operations Manager, the Customer Service Team Lead will support Customer Service Representatives and lead by example towards the achievement of their goals through coaching, training and effective goal setting. The Customer Service Team Lead is accountable for all transactions assigned to the front office personnel, ensuring our customers are serviced in a professional and ethical manner and serves as a brand ambassador to all customers. You will work with a great team to deliver the following:
- Oversee and provide guidance to the customer service team to ensure prompt and accurate processing of transactions
- Build team commitment to high standards of service to exceed Customer expectations
- Prepare invoices and process in accordance with standard procedures
- Ensure adherence by all team members to corporate policies and procedures
- Address customer concerns in a professional manner, and with a positive resolution
- Conduct training sessions for Customer Service personnel on service activities and established procedures
- Participate in management of customer service personnel, including recruitment, selection, performance evaluations and training
- Supervise "day to day" functions related to the operations of the order desk
- Verify pricing and product availability
- Other duties as required.
IS THIS JOB FOR YOU?
Here is what's important to have to apply:
- 2-5 years of experience in a similar role including in-person customer service, training and applicable supervisory experience
- Team player with excellent customer service skills
- Attention to detail and strong data entry skills
- Very good computer skills and experience with MS Office, data Entry and databases
- Well-organized with strong leadership skills
- Excellent verbal and written communication.
A TEAM READY TO WELCOME YOU
We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.
In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events, and companywide activities, we also provide the following benefits that contribute to our Total Rewards Package, we provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs.
- Excellent healthcare benefits package.
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
- Competitive Pension, and Employee Stock Purchase Program (PEG).
- Allowances for prescription safety glasses and safety shoes
- In-house safety training
- Opportunity for growth
- And more!
A LITTLE MORE ABOUT US
Kaycan is a subsidiary of Saint-Gobain -- the world's largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We're proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.
Legal Statement
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Ottawa, ON
Worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group’s commitment is guided by its purpose, “MAKING THE WORLD A BETTER HOME”.
- €47.9 billion in sales in 2023
- 160,000 employees, locations in 79 countries
- Committed to achieving net zero carbon emissions by 2050
Locations:
With over 145 manufacturing locations in the United States and Canada, every current and future member of the company’s team plays a vital role in achieving our success.
Job Opportunities for Military and Veterans
The manufacturing industry can provide a robust career for military veterans seeking to enter the workforce. With over 900 veterans, reservists, or National Guard soldiers, Saint-Gobain is dedicated to the mentorship, camaraderie, and service of veterans and military professionals who have given so much to their country.
Veterans develop core skills that are essential to manufacturing: teamwork, critical thinking, pattern recognition, and leadership under pressure. We value the skillset that military veterans bring and aim to support those transitioning from active duty to a robust career in the manufacturing industry.
How We Support Veterans and the Military Community
Through our partnership with The Manufacturing Institute's Heroes MAKE America program, our employee resource group focused on veterans, national partnership with Homes For Our Troops and more, Saint-Gobain North America supports military families in a variety of ways.
Veterans Employee Resource Group
The Veteran’s ERG supports existing Saint-Gobain employees who have served as members of the Armed Forces through recognition, resources identification networking and community outreach activities.
- Homes For Our Troops
The exclusive building materials partner of Homes For Our Troops, we donate roofing, insulation, gypsum, and siding for specially-adapted homes across the U.S. for severely injured post-9/11 veterans.
- Veterans Village
The Saint-Gobain North America Foundation and building materials subsidiary CertainTeed contributed over $175,000 in siding and insulation products and monetary donations to Volumetric Building Companies (VBC) Giving Foundation’s Veterans Village Project, a 47-unit new construction permanent housing community for Veterans. In addition to monetary and product donations, a team of Saint-Gobain employees also provided support, solutions, and expertise to this important project.
A Total Approach to Well-Being
At Saint-Gobain, we are committed to helping our employees and their families LiveWell. Through innovative programs and meaningful resources, we care for and support all aspects of our employees’ well-being – physical, emotional, financial, and social - wherever they are in their journey. Learn how Saint-Gobain supports and invests in our employees through our total rewards package.
Physical Well-Being
We prioritize providing comprehensive healthcare benefits to our employees from day one, ensuring their well-being is taken care of. We believe in empowering our employees with choices tailored to their individual needs. We strive to develop programs to help our employees understand and take care of their health and physical well-being including managing chronic conditions and practicing prevention. Our goal is to enhance their quality of life both at work and beyond.
Here’s a glimpse at some of the programs we offer:
- Our health care benefit plans extend eligibility to spouses, domestic partners, and children up to age 26.
- All medical plans include coverage for fertility treatment and gender reassignment.
- Under our dental plus plan, orthodontia is covered for children and adults.
- We provide a comprehensive vision plan that is fully paid for by Saint-Gobain.
- Opportunities are available for incentives and discounts on medical plan premiums to encourage preventive care and reduce out-of-pocket costs.
Emotional Well-Being
Ensuring our employees have access to confidential resources available 24/7 through various channels is a priority at Saint-Gobain. We are committed to providing resources to help our employees overcome life’s challenges. Recognizing the critical role of mental health care and support in leading a balanced and fulfilled life, both within and beyond the workplace, is central to our values.
Here’s a glimpse at some of the programs we offer:
- Outpatient mental health services are provided under all medical plans at $0 coinsurance.
- Concierge support through our Employee Assistance Program (EAP), assisting employees with securing mental health appointments.
- Virtual mental health program offering flexibility and reducing stress through convenient scheduling.
- Paid time off, including vacation, sick time, company holidays, and time to volunteer for organizations that matter to our employees.
Financial Well-Being
Our holistic approach to employee well-being includes providing the financial resources and management skills necessary to meet both current needs and future aspirations. Through our comprehensive financial program, we aim to alleviate financial stress and instill confidence in our employees' financial futures.
Central to our financial program are competitive salaries, retirement packages, and employer-sponsored plans, such as 401(k) and pension plans, designed to optimize short-term stability and long-term growth. We go further by offering additional incentives, including matching contributions and profit-sharing opportunities, to further empower our employees to achieve their financial goals.
Here’s a glimpse at some of the programs we offer:
- Our employees can participate in an employee share purchase program with discounted pricing and matching contributions.
- Saint-Gobain offers multiple retirement plans with extensive coverage including a cash balance pension plan that is entirely Company-funded.
- We provide an employee recognition program that celebrates achievements and fosters a positive work environment.
- Wellness check-ups are available to employees to make it easier to manage their finances and plan for the future.
Social Well-Being
At Saint-Gobain, fostering a sense of belonging and connectedness is paramount. Our commitment extends beyond the workplace, nurturing connections within the community and among loved ones. We understand that each individual brings unique passions and aspirations, and we champion the importance of authenticity in realizing personal fulfillment.
We are committed to supporting our employees in various aspects of their lives, offering family planning benefits, generous parental leave, assistance for elder and pet care, as well as opportunities to engage in community outreach and charitable activities.
Here’s a glimpse at some of the programs we offer:
- Generous paid leave for new parents, ranging from 12 to 14 weeks.
- Back-up care program which offers child, adult, eldercare, and pet care when regular care is unavailable.
- Under the Saint-Gobain medical plan, all expectant mothers are eligible to participate in the Enhanced Maternity Program.
- Saint-Gobain North America Foundation supports sustainable habitat developments, STEM education, and quality of life improvements in local communities through grants.