Navy Lodge Guest SVC Representative- I Flex - Military Veterans
at Navy Exchange Service Command (NEXCOM)
Join us as our next Guest Services Representative here in Monterey, CA at the Navy Lodge Monterey.
ELIGIBLE FOR A $1,000 HIRING INCENTIVE (must meet eligibility req't)
Why the Navy Lodge and Navy Exchange Service Command (NEXCOM)?
While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge in Monterey, no two days will look the same.
- You can expect an unforgettable, dynamic, and competitive work environment.
- We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day.
So, what does a typical day look like? What does it take to succeed?
- Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests answering
guest questions concerning lodging facilities, amenities and provides information about local attractions. - Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations,
collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card
processing etc. - Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.
- Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times.
- Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and
guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary. - Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities,
area attractions and travel directions.
Requirements
GENERAL EXPERIENCE:
One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
AND
SPECIALIZED EXPERIENCE:
One 1 year progressively responsible experience related to the position to be filled.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
Monterey, CA
WELCOME TO Navy Exchange Service Command (NEXCOM)!
The Navy Exchange Service Command (NEXCOM) is the headquarters for the worldwide NEXCOM Enterprise and is one of 11 commands under the Commander, Naval Supply Systems Command (NAVSUP).
NEXCOM offers exciting opportunities to join a unique provider of goods and services to Navy Sailors and their families around the world. We are a $2+B enterprise, operating over 300 Navy Exchange retail locations and 100 Navy Hospitality locations around the US and in 13 foreign countries, on nearly 100 Naval Bases globally. Our NEX oversees the operation and management of retail stores, food services, hotels, auto shops, and other services.
NEXCOM oversees six primary business programs:
- Navy Exchange (NEX) Retail Stores and Services
- NEXCOM Hospitality Group
- Uniform Program Management Office (UPMO)
- Navy Clothing Textile and Research Facility (NCTRF)
- Ships Stores Program
- Telecommunications Program Office (TPO)
With the exception of the Ships Store Program, the NEXCOM Enterprise conducts its operations as a federal non-appropriated funded instrumentality. As such, the command is self-supporting with 70 percent of its profits given to Navy Morale, Welfare and Recreation (MWR) programs and the remaining 30 percent reinvested in NEX buildings and equipment.
NEXCOM is a military organization and is subject to congressional legislation as well as oversight from the Department of the Navy. NEXCOM’s parent command is the Naval Supply Systems Command (NAVSUP).
The NEXCOM Enterprise boasts over 14,000 civilian associates in a wide variety of jobs worldwide, over 40 percent of whom are military affiliated as either family members or veterans. The bulk of NEXCOM’s workforce is comprised of government non-appropriated civilians, many of whom are also military affiliated as either family members or veterans. This combination of military leadership and civilian business expertise enables NEXCOM to perform its unique mission for the Navy.
Our mission is to provide authorized customers’ quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families
Remember, you will come for our benefits but you will stay for the mission!