Coordinator, Rental - Rental Services - Reno, NV - Military Veterans

Coordinator, Rental - Rental Services - Reno, NV

Reno, NV, USA Req #1687

Thursday, February 6, 2025

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.

WHO WE ARE:

Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

WHAT WE OFFER:

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DETAILS:

Shift

1st/Day Shift

Location

On-Site

Schedule

Schedule to be provided by leader.

Salary Range

$22.34 - $26.98 Per Hour

JOB SUMMARY :

Process machine rentals from initial customer request to final billing. Maintain inventory records of machine status and location of machines. Promote rental equipment through constant customer contact. Assist Account Managers and Rental Territory Managers with their assigned accounts, helping to realize customer satisfaction and astonishment.

ESSENTIAL FUNCTIONS :

• Assists in purchase of new equipment.
• Processes rental requests.
• Know Empire's product.
• Maintains inventory records of machines that are under the jurisdiction of the rental department (rental, used, x-fleet, new coming to rental, etc.).
• Generates and distributes all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime. Handles customer-billing complaints.
• Works safely at all times.
• Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.

• Maintains open communication with Sales Account Managers, Rental Territory Managers, and customers.
• Process rental through direct contact with customer or Empire facilitator.
• Performs miscellaneous staff functions.
• Takes after hours responsibility whenever needed. Perform other duties as assigned by the supervisor.
• Maintains a record of all phone calls through extensive use of phone logs provided by Rental Department.
• Maintains correct levels of inventory in attachment items for usage on current rental models.
• Dispatches Empire owned transport trucks for pickup and delivery of Empire or customer owned machines.
• Assumes overall leadership and responsibility for performance of coordinator desk and coordinator position in general.
• Works within and promotes corporate values.

• Must have interpersonal skills to cooperatively direct people and expedite machinery rental, lease, demonstration, and sales transactions.
• Must have in-depth and thorough product knowledge of the Caterpillar product line including model designations and equipment applications.
• Must have in-depth and thorough familiarity with rental/lease agreements, rental/lease billings as well as tire reports, damage reports, and purchase option agreements.
• Must have at least aw...