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Support Services Coordinator - Military Veterans

at HERC- Upper MidWest

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Support Services Coordinator

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Student and Educational Services
Salary: $61,000 - $106,800
Full/Part Time: Full-time(100%)
Organization: Health Wellbeing and Safety
Department: Laura Riley
Application Deadline: Open Until Filled

Position Information:
The Student Disability Resource Center (SDRC) Support Services Coordinator functions primarily as the coordinator of the SDRC Testing Center, which provides appropriate services, materials, and equipment to support the academic needs of students with disabilities. This includes but is not limited to, coordination of exam accommodations, ASL/CART and captioning services, multimedia technologies, note-sharing accommodations, and more. This position also has responsibility for supervising front desk operations for two (2) lobby areas and administrative staff. This includes indirect supervision of student staff assistants. Position is expected to work evenings and weekends during high demand periods for the department (e.g., final exams). This is designed as an in-person/on-site position.

Please be advised that applicants must submit a cover letter and resume for full consideration.

The full salary range for the Support Services Coordinator position is $61,000.00 - $106,800 annually. However, the expected budgeted pay scale for this position is up to $72,450 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

  • Bachelor's degree in related area and/or equivalent experience/training.
  • Required
  • Advanced degree in related field (i.e., Rehabilitation Counseling, Disability Studies, Student Affairs, Higher Ed. Administration)
  • Preferred

    Experience Requirements
  • 4 - 7 years of related experience.
  • Required
  • Previous supervisory/managerial experience.
  • Preferred
  • Minimum 2 years experience working in college/university setting.
  • Preferred
  • Experience and skill with using and maintaining complex, multi-functional databases.
  • Preferred

    Special Conditions
    Special
  • Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours)
  • Required
  • Occasional travel for university related business meetings,conferences and/or professional development.,Occasional travel for university related business meetings, conferences and/or professional development.
  • Preferred

    Minimum Requirements
  • Knowledgeable of federal and state laws and regulations governing the provision of services to persons with disabilities.
  • Knowledge of physical disabilities and social/cultural disability issues.
  • Supervisory and organizational skills to schedule and coordinate staff.
  • Excellent skills in multi-tasking, managing a high volume of details and functioning effectively in a high-paced work environment.
  • Interpersonal and communication skills to interact and negotiate effectively with a
    diversity of people from all levels of the institution; ability to resolve conflicts with tact
    and sensitivity, and to respond appropriately in difficult circumstances.
  • Ability to work effectively as part of team and facilitate a collaborative work environment.
  • Knowledge and ability to proficiently use desktop computers and associated software
    (Word, Excel, Publisher, GMail, etc.)
  • Ability to independently draft correspondence pertaining to operations, policies, and
    procedures, using correct spelling, grammar, punctuation, composition, text editing, and
    proofreading skills.

    Preferred Qualifications
  • Knowledge of disability services and additional resources available in the organization and in the local community.
  • Knowledge of alternate media and adapting materials for academic access.
  • Knowledge of assistive technology and use in academic, research and clinical
    environments.
  • Ability to solve problems creatively and to develop an environment where ideas are
    solicited, evaluated, and implemented.

    Additional Information:
    Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

    UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
    • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

    • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

    • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

    • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

    • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

    • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
    The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

    For information about our generous employee benefits package, visit: Employee Benefits Overview

    Job Description Details:
    Job Description Details

    General Information
    Job Title
    STDT DISABILITY SUPV 1 Job Code
    004559 Grade
    20 Department Head
    Laura Riley Supervisor
    Laura Riley

    Positions Directly Supervised
    Job CodeTitleFTE
  • 004722
  • BLANK AST 3
  • 1
  • 004723
  • BLANK AST 2
  • 2

    Generic Scope
    Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

    Custom Scope
    Responsible for supervising employees providing assistance to students with disabilities. Independently ensures the schedules meet the needs of students needing disabilities.

    Department Custom Scope
    The Student Disability Resource Center (SDRC) Support Services Coordinator functions primarily as the coordinator of the SDRC Testing Center, which provides appropriate services, materials, and equipment to support the academic needs of students with disabilities. This includes but is not limited to, coordination of exam accommodations, ASL/CART and captioning services, multimedia technologies, note-sharing accommodations, and more. This position also has responsibility for supervising front desk operations for two (2) lobby areas and administrative staff. This includes indirect supervision of student staff assistants. Position is expected to work evenings and weekends during high demand periods for the department (e.g., final exams). This is designed as an in-person/on-site position.

    Key Responsibilities:
    Key Responsibilities DescriptionPercent Time
  • Ensures that students receiving disability assistance receive the appropriate level of services.
    • Develops, implements and manages services, and coordinates acquisition of appropriate resources for SDRC Testing Center, providing for maximum independent use of Center resources by students with disabilities that include, but are not limited to: exam accommodations, note-sharing services, readers, writers, technology, and coordination with sign language/CART service providers.
  • 30%
  • Responsible for day-to-day supervision.
    • Directly trains, supervises and evaluates SDRC Testing Center Assistant Coordinator (Blank Assistant 3), SDRC Testing Center Administrative Assistant (Blank Assistant 2) and SDRC Administrative Assistant (Blank Assistant 2). Indirectly supervises student assistants, writers, readers, notetakers. Proactively engages in development of staff and takes corrective action as appropriate. Coordinates with vendors to schedule ASL and CART services, both in-person and virtual. Oversees operations of two front desks. Works with front office staff to ensure a welcoming, service-oriented environment is provided for students, staff, faculty, and visitors.
  • 15%
  • Raises to attention of manager difficult issues relating to resource levels, scheduling conflicts, and corrective action issues.
    • Provides, implements, and assists with assessment of operations and program services to ensure effectiveness and efficiency; recommends and administer improvements as needed.
  • 10%
  • Serves as a effective liaison for SDRC with students, faculty, other campus departments and vendors, to carry out functions of the Center and appropriately addressing conflicts or issues as they occur.
  • 10%
  • Works closely with the SDRC director and departmental staff to establish and implement strategic priorities that are consistent with campus, divisional, and unit goals.
  • 10%
  • Responsible for performance evaluation of employees.
  • 5%
  • Interviews, selects, trains, and recommends corrective action for personal
    care employees.
    • Interviews, selects, trains, and recommends corrective action for supervised employees.
  • 5%
  • Reviews, develops, and implements procedures and guidelines for handling program
    processes, as well as proper procedures for handling exceptions.
  • 5%
  • Other duties as assigned.
  • 5%
  • Works both independently and collaboratively to support and provide SDRC outreach activities/programs.
  • 5%

    To apply, visit https://jobsportal.ucr.edu/jobs/34885868

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    • Riverside, CA

    HERC- Upper MidWest

    The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.

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