Senior Service Technician - Military Veterans

AppleOne is proud to present:
Job Title: Senior Service Technician
Location: Charlotte, NC (28217)
Employment Type: Direct Hire
Compensation: $25 - $28 per hour

Position Summary:
We are seeking a skilled and motivated Senior Service Technician with a strong electrical background to join our team in Charlotte, NC. This role requires prior hands-on experience working with electrical, hydraulic, and/or mechanical equipment and components. You will play a key role in enhancing the technical skills and customer service abilities of our service team. Your expertise, strategic oversight, and commitment to excellence will ensure outstanding customer satisfaction and the overall success of our service operations.

Key Responsibilities:
Team Development
Mentor and coach service team members to improve technical proficiency and customer service skills.
Develop and conduct training programs to elevate the team’s capabilities.
Customer Service Network
Build and maintain a reliable customer service network, including service distributors, independent contractors, and direct employees.
Provide ongoing training to service personnel to maintain high service standards.
Technical Service & Support
Oversee work orders for inspections, upgrades, repairs, and accessory installations.
Perform machine installations and provide hands-on training for clients.
Deliver telephone and field service support to address technical issues efficiently.
Install and maintain cloud-based performance monitoring systems and related technologies.
Quality Assurance & Feedback
Create and implement systems for reporting product quality and service feedback.
Address warranty concerns and provide parts sales and technical support as needed.
Sales Support
Assist with tradeshows, product demonstrations, application testing, and related activities.

Qualifications:
Hard Requirements
Prior hands-on work experience with electrical, hydraulic, and/or mechanical equipment and components is required.
Strong understanding of electrical and hydraulic systems.
Proficiency in reading and interpreting electrical and hydraulic schematics.
Proven hands-on mechanical skills and experience.
Experience with bandsaws is a plus.
Interpersonal Skills
Excellent customer service abilities.
Strong communication and teamwork skills.

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1182

Experienced (Non-Manager)