This position is open to candidates in the Plano, TX and Alpharetta, GA markets

Position Overview

This NOC Engineer I position is responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills to perform in-depth troubleshooting of all issues that arise.

Essential Job Functions

Network Operations Engineer-Level 1 is responsible for the continuous monitoring and management of the customer networks to ensure alarm receipt and processing procedures are followed. The position will be responsible for generating and processing tickets for technical support and service. Position will identify alarms, raise requests and will perform basic diagnostics of the problem and dispatch it as required to the appropriate Carriers or to dispatch field service technician and/or parts. Other activities may include:

Provides technical feedback to engineering concerning design/product changes/enhancements.
Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.
Understands, applies and maintains network standards as documented by Architecture & Engineering.
Conducts detailed MOP reviews and MOP de confliction to ensure minimal customer impact during scheduled maintenances

Requirements

Experience: 1+ yrs
Education Level: Associate Degree
Field Of Study: Telecommunications or related field
A combination of education and experience is acceptable

Although not compulsory the following would be ideal

Technical further education, or degree
Appropriate technical certifications, such as Cisco (CCNA or CCNP), Ciena(CE-A or CE-P), MEF CECP, Juniper (JNCIA or JNCIP)

Interpersonal Abilities

Strong verbal and written communication skills
Good troubleshooting skills and methodologies
Experienced in analyzing issues, distilling and communicating their relevant aspects
Ability to identify risks/issues and develop recommendations for resolution
Shift work and on-call flexibility (primarily day shift with on-call rotation)
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Knowledge, Skills or Abilities
Experience with the following equipment: Fujitsu Flashwave product line (9500 series, 7500, 7420, 4100, 4100es, 4020, 4500); Turin Force 10 equipment; Ciena Optical and Ethernet equipment (CESD 3930, 3931, 3960, 5150, 5410 and ActivFlex 6500 etc...); MRV Optiswitch (OS9000, OS900); Juniper MX and EX Series
SME in Transport Equipment
Ability to effectively isolate issues in a very timely manner
Extremely proficient in using Netsmart 1500 & Netsmart 500
Extremely proficient troubleshooting SONET(OC-3, OC-12, OC-48)
Thorough understanding of SONET and DWDM theory(C-band, L-band, wavelengths)
Thorough understanding of Linear and Ring topologies
Thorough understanding of sub-tended equipment and circuits
Through understanding of Ethernet and Routed Networks
Ability to effectively drive a MOP
Ability to trend issues and co-ordinate work with Optical Engineering to resolve
Requires little to no supervision
Experience with test sets(JDSU, T-berd, Exfo)

Other Skills/Abilities

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Detail-oriented -- would rather focus on the details of work than the bigger picture

Physical Requirements

Must be able to sit, stand, walk, stoop, kneel and reach
Must be able to speak, write, read and understand English
Must have visual acuity
Must be able to lift 0-25 pounds

NOC ENGINEER I - Military Veterans

at FiberLight

Plano, TX