Early College Promise Support Staff - Middlesex Community College - Military Veterans

Location: Lowell, MA Category: Part-time Staff Posted On: Tue Feb 4 2025 Job Description:

Title: Early College Promise Support Staff

Unit: Part-Time MCCC Professional Staff

Department: Education and K-16 Partnerships

Reports To: Dean of Education and K-16 Partnerships

Date: February 4, 2025

General Summary : Middlesex Community College (MCC) has been awarded two Early College Designations by the Massachusetts Department of Higher Education (DHE) and the Massachusetts Department of Elementary and Secondary Education (DESE). The Early College Promise Support Staff, working out of the Division of Education and K-16 Partnerships, will be responsible for the recruitment, retention and management of Early College Promise students. They will complete case management and academic planning for individual students and their respective retention and completion goals.

Duties and Responsibilities:

• Achieve individual student caseload retention and completion goals as established by the Early College/MCC Partnership
• Assist with the planning and implementation of all EC student activities, communications and related events.
• Carry out and be accountable for individual caseload outreach and intervention
• Create and manage student progress tracking dashboard
• Empower students to develop and accomplish their personal, academic, and professional goals. Guide students to develop personal accountability for their decisions and an understanding of how those decisions impact their success
• Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion.
• Exercise professional discretion and judgement, to help students create a personal completion plan. Manage and advise student cohorts regarding course registration, admissions process, financial aid, career services and other related topics
• Contribute to the development and formulation of policy in alignment with grant parameters as required by the Massachusetts Department of Elementary and Secondary Education (DESE). Handle confidential decision making and policy making matters related to student progress reporting
• Collaborate with the Dean of Education and K-16 Partnerships, Director of Concurrent and Dual Enrollment, and Coordinator of Early College Programs to ensure alignment across related departmental initiatives and strategic goals
• Refer students to appropriate internal and community-based programs and support services. Initiate contact with faculty, staff, and the Center for Student Success and other departments to assist students with questions and needs utilizing a total case management model.
• Manage early alert interventions for respective caseload
• Serve as a liaison with MCC academic advisors and departments. Attend departmental and advisory meetings to remain current on program offerings, career/occupational outlook and other departmental information.
• Develop student success, retention, and completion materials and presentations to support individual and group sessions
• Act as a liaison between Middlesex Community College and Early College high school programs

Job Requirements:

• Bachelor's degree from four-year college or university in education or a related field
• At least one (1) year full-time, direct experience in an urban high school, higher education setting, or case management experience
• Ability to work autonomously, and collaboratively, exercise independent judgment with staff at Middlesex Community College and Early College program High Schools
• Strong decision-making skills related program implementation and operational needs
• Excellent written and oral communication skills, including the ability to write clear, concise correspondence and present effective to diverse groups
• Experience in data collection, analysis, and report development
• Experience with equity-minded work and/or understanding of individuals of diverse identities such as race, ethnicity, socioeconomic level, sexual orientation and veterans including those with different levels of academic preparation, varying physical and learning abilities.
• Knowledge of presentation methods, project planning, goal setting, group dynamics, and customer service techniques including excellent phone skills and technology communication skills
• Ability to manage multiple tasks and high-volume student interactions during peak periods.
• Self-motivated with the ability to perform job duties and meet goals with minimal direction
• Strong problem-solving abilities, with the capacity to assess situations, propose solutions, and follow through independently
• Ability to read, interpret, and apply policies, protocols and guidelines

Preferred Qualifications:

• Master's Degree from a regionally accredited university or current enrollment in a Master's Degree program.
• Proficiency in Spanish, Khmer, or other languages spoken in Lowell preferred.
• Experience developing and implementing outreach plans and success strategies.
• Familiarity with early college high school and MCC academic programs, including requirements and processes relevant to Early College students.

Additional Information:

Salary Range: $35.31 per hour

Location: Lowell campus with occasional travel to Bedford as needed

Hours: 18.5 hours per week, schedule to be determined upon hire

Expected Start Date: March 2025

Application Deadline: February 24, 2025