Inside Sales Representative - Military Veterans

About MyComputerCareer

MyComputerCareer (MyCC) is a for-profit higher education technology company dedicated to changing lives through education. Our mission is to empower individuals by offering industry-leading IT training and certifications that pave the way for successful careers in information technology. At MyCC, we foster a family-like culture, where every team member is driven by a passion for helping students achieve their goals and transform their futures.

Our core values-Love, Customer First, Excellence, and Ethics-guide everything we do. With campuses across the United States and a robust online program, we strive to provide accessible and supportive learning environments for students from all walks of life. MyCC is committed to offering students the tools and support they need to thrive in the fast-growing tech industry.

Compensation (hourly, non Exempt): $50-55K

Location: Onsite, NC

Schedule: 40 hour week, 3 days 9:00am - 6:00pm, 2 days 10:00am - 7:00pm and alternating Saturdays

Job Summary:

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team. The ideal candidate will have strong communication skills, a passion for helping customers, and the ability to drive sales. This role involves handling customer inquiries, processing orders, and working closely with the sales team to achieve company goals.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Sales: Identify potential leads, follow up on sales opportunities, and provide administrative support.
• Product Knowledge: Maintain up-to-date knowledge of our course offerings and services to effectively address customer questions and promote sales.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.
• Team Collaboration: Work closely with other departments such as education and marketing to ensure smooth operations and customer satisfaction.
• Performance Metrics: Meet or exceed individual and team performance targets, such as response times, sales goals, and customer satisfaction scores.

Qualifications:

• Education: High school diploma or equivalent; a college degree is preferred.
• Experience: Previous experience in customer service or sales is highly desirable.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong interpersonal skills with the ability to build relationships with customers and team members.

Attributes:

• Self-motivated with a proactive approach to customer service and sales.
• Positive attitude and a willingness to learn.
• Ability to handle stressful situations calmly and professionally.

PHYSICAL AND COGNITIVE DEMANDS

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor.

We are an Equal Opportunity Employer.

Join us as a Remote Inside Sales Rep and be part of a team dedicated to transforming lives through education. Apply today and take the next step in your teaching career while enjoying competitive pay and benefits!