Human Resources Assistant - Hybrid | George Mason University - Military Veterans

Department: Human Resources Classification: Admin Office Specialist 3 Job Category:  Classified Staff Job Type:  Full-Time Work Schedule:  Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type:  Hybrid Eligible Pay Band:  03 Salary:  Salary commensurate with education and experience Criminal Background Check:  Yes About the Department: The Human Resources Department supports the University's mission through the development and implementation of policies, programs and practices that attract, compensate, retain and reward faculty and staff. About the Position: The Human Resources Assistant provides flexible, hands-on support across various HR teams, with primary role responsibility to the Benefits and Faculty & Staff Engagement teams. This role involves assisting with day-to-day operations, maintaining accurate records, supporting HR programs, and responding to employee inquiries. This is a hybrid position. The candidate will be expected to be working on-site at least (2) days a week. Responsibilities: Benefits Administration and Customer Service Support Assists with various benefits processes, including health and retirement enrollments, updates, terminations, and troubleshooting; Utilizes Commonwealth of Virginia and internal university systems and resources to problem solve and answer questions related to employee benefits; Provides excellent in-person and virtual customer service, responds to employee benefits inquiries (calls, emails, instant messages) within 24 - 48 hours, to identify or coordinate resolutions; Assists in downloading and auditing reports, ensuring employee changes and election contributions match the audit reports;  and Maintains accurate benefits records and documentation.  Faculty and Staff Engagement Support   Assists in the planning and execution of employee engagement programs, initiatives and events; Utilizes internal university systems and resources to problem solve and answer questions related to reward and recognition programs, flexible work, performance evaluations, or other employee engagement programs; Provides administrative support, including accurate record keeping, for employee recognition programs and performance evaluation processes; Provides excellent in-person and virtual customer service, responds to employee inquiries (calls, emails, instant messages) within 24 hours, to identify and/or coordinate resolutions; and Maintains accurate employee engagement and performance evaluation process records and documentation.  General/Floating HR Support   Assists in maintaining and updating employee records, ensuring compliance with policies and processes; Supports special projects and cross-functional HR initiatives; and Provides temporary or as-needed assistance to various HR teams, including Talent Acquisition, Learning & Organizational Development, Employee Relations, and HR Customer Service. Required Qualifications: High school diploma or equivalent; Some administrative or HR-related experience; Experience collaborating and communicating effectively with individuals of diverse and differing needs; Experience using the internet, web-based portals, MS Office, and standard office computer systems; Excellent customer service skills; Excellent accuracy and attention to detail; Excellent verbal and written communication skills; Ability to prioritize daily activities and willingness to be flexible; Ability to work both independently and with a team to meet deadlines; and Ability to engage and communicate with empathy. Preferred Qualifications: Bachelor?s degree in related field; Human Resources and Benefits-related experience; Experience with Human Resource Information Systems such as Banner, Learning Management Systems such as Cornerstone, and marketing material platforms such as Canva; Experience working in a higher education, government, or healthcare environment; Knowledge of basic Human Resources practices; Spanish language fluency; and Ability to create graphics and flyers for marketing and social media. Instructions to Applicants:  For full consideration, applicants must apply for  Human Resources Assistant - Hybrid at https://jobs.gmu.edu/.  Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.  Posting Open Date:  February 3, 2025 For Full Consideration, Apply by:   February 17, 2025 Open Until Filled:   Yes