Supervisor, Business Operations - Spectrum Reach - Military Veterans

The Finance Business Operations Supervisor oversees the day to day finance operational tasks and leads a team of Business Operations Specialists that are responsible for meeting business deadlines, mitigating risk and ensuring the integrity of our data. Procedures include, but are not limited to credit decisions, new account setup, aging review, customer support, enforcing data integrity and company policy. The Business Operations Supervisor is responsible for managing and developing their employees to ensure accuracy, efficiency, and providing an exceptional client experience.

 

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Supervise teams by leading, developing, training and providing effective coaching to attract and foster talent. Foster an environment which encourages the development of each employee.
• Ensure the accuracy and completion of day to day tasks;
  • Sound credit decisioning and record keeping of onboarding documents and accepted Terms & Conditions
  • Complete and accurate account setup in multiple systems
  • Order management prioritization with daily deadlines and compliance check to ensure valid legal contracts are provided for ad campaigns
  • Maintain one business day SLA for inbound requests and monitor/report daily volumes/trends
  • Inbound hotline: quality control, minimal missed calls, exceptional client experience
• Host team huddles and monthly meetings to keep the team informed and equally distribute workload.
• Prepare and communicate performance metrics to leadership.
• Act as the point of contact for sales and sales operations leaders.
• Enforce company policy and compliance standards through process monitoring and audit checks.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Analyze automation and innovative opportunities and seek ways to implement.
• Perform other duties as required.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Demonstrated knowledge of finance operational tasks (Credit, Billing, & Accounts Receivables)

Demonstrated customer service skills including solid verbal and written communication skills

Ability to work in a collaborative environment

Demonstrated ability to provide customer support via answering client questions over email and telephone

Demonstrated ability to support for sales teams across the footprint

Demonstrated problem solving skills

Demonstrated ability to lead a diverse group of individuals

Ability to effectively organize and prioritize

Ability to document, prepare, and deliver effective presentations to a wide-range audience

Ability to gather and make sense of information that suggests new possibilities

Ability to work independently; highly motivated and detail-oriented

Ability to work under pressure and meet deadlines

Ability to demonstrate superb follow through

Knowledge of Microsoft applications

Ability to communicate orally and in writing in a clear, straightforward and professional manner

 

 

Required Education

Bachelor’s degree, or related field or equivalent experience

 

Required Related Work Experience

4+ years of experience with Credit, Billing or Accounts Receivables

 

PREFERRED QUALIFICATIONS

1+ years of Supervisory or leadership experience

1+ years of experience/knowledge of the advertising industry

FGN405 2025-47646 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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