Helpdesk Support - Military Veterans

AppleOne is proud to present:
Job Title: IT Help Desk Support

Location : Onsite in Goleta

Pay:
$25-35/hour

Schedule: Monday - Friday, 8:00 AM - 5:00 PM


Job Overview:

We are seeking a proactive and customer-focused IT Help Desk Support professional to join our team. In this role, you will be the first point of contact for internal users experiencing technical issues. You will provide essential troubleshooting, resolve software and hardware problems, and ensure seamless IT operations. This position requires strong communication skills, technical expertise, and a commitment to delivering outstanding customer service.

Key Responsibilities:

Respond to and resolve user IT requests via phone, email, and ticketing system.
Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, and mobile devices.
Provide support for software installations, configurations, and updates.
Assist with user account setup, password resets, and system access.
Escalate complex issues to senior IT staff or appropriate departments when necessary.
Maintain documentation for IT procedures, issues, and solutions.
Monitor IT systems and alerts, ensuring prompt attention to potential problems.
Educate users on IT best practices and provide guidance on common technical issues.
Support the IT team in deploying new hardware, software, and system updates.

Required Skills/Experience:

Proven experience in an IT help desk or technical support role.
Proficiency in Windows and Mac operating systems.
Familiarity with Microsoft Office Suite, Office 365, and common enterprise software.
Knowledge of network fundamentals (LAN, WAN, VPN) and basic troubleshooting.

Education:

High School Diploma or equivalent required; Associate’s degree in IT or related field preferred.



EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1125

Experienced (Non-Manager)