Pharmacy Technician, Specialty Care Coordinator - Military Veterans

About the company
MedCart, a division of Albertsons Companies, is an innovative industry leader in community pharmacy practice. Our professional and ever-expanding scope of patient care services are a reflection of our commitment to providing an environment for our pharmacists to thrive at the top of their profession. Are you the Pharmacy Technician who knows your patients by name? Do they ask for you because you build meaningful relationships with them? Do you want to practice in a progressive setting where you can make an impact on patient care? Then MedCart, a division of Albertsons Companies is the place for you!

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.#LI-AG1

Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing
As a Pharmacy Technician with our company, you will be part of a team that is committed to providing direct patient care and wellness services. To provide affordable specialty pharmacy services of the highest quality, along with patient-centered clinical management and auxiliary services that deliver optimal patient outcomes. We help patients and providers navigate the complex therapy challenges that are usually associated with chronic conditions. We simplify the process of providing specialty medications. The specialty pharmacy technician is the first contact primarily for both referral sources and patients with our pharmacy. As such, the technician should strive to build relationships with these customers to increase satisfaction, compliance, and referrals.

Main responsibilities

• Primarily responsible for assisting specialty processes through to completion
• Coordinate and manage patient referrals
• Answer phone & assist patients
• Intake/Process referrals through to completion
  • Work fax queue
  • Send fax confirmation
  • Identify & complete necessary PA's
  • Provide corporate with necessary documentation for billing follow-thru
  • Contact patient(s) to make arrangements of financial responsibility & set up delivery
  • Follow-up with insurance for patient status if needed
  • Track prior authorizations, appeals and fulfillment of referrals
  • Maintain relationship with referral sources and address any service issues when necessary
  • Notify referral source of status & start of care
  • Ensure proper reimbursement by third party
  • Obtain or arrange copay collection
  • Document all correspondence in system
• Track refills & schedule accordingly with patients to assure timely delivery
• Ensure needed paperwork/labs are maintained according to document key
• Ensure accreditation standards/objectives are being followed
• Be knowledgeable of our services and be able to help educate staff/referral source
• Be familiar with REMS specialty therapies and their requirements
• Comply with FDA mandates and self-imposed manufacturer restrictions by reporting to a pharmacist with any dispensing questions or safe handling instructions. Utilizing MSDS or the FDA website for safe handling/dispensing guidelines and wholesaler and/or manufacturer instructions when ordering new inventory.
• Be familiar with FDA mandates and proper recall policies and procedures
• Work with marketing staff to identify & correct opportunities with referral sources
• Communicate with office/marketing staff about clinics preferably through email

What we are searching for

• Problem solving abilities and attention to details
• Good computer skills including Microsoft Office
• Pharmacy Prescription Reading and Sig Codes knowledge preferred
• Preferred experience with PDX, EPS and Enterprise
• Customer service or patient care experience
• Previous retail pharmacy experience preferred
• Knowledge of community pharmacy practice
• Problem solving skills, including problem analysis, decision making, creativity, and innovation.
• Good computer skills including previous experience with data entry, typing in prescriptions into computer system
• Basic math skills and the ability to calculate days' supply for prescriptions

We believe the successful candidate has these qualifications and experience:

• High school diploma or GED
• A Michigan Board of Pharmacy Registered Technician License
• Ability to input data accurately
• Problem solving abilities
• Excellent attention to detail
• Capable of working independently within a team atmosphere
• Positive, collaborative attitude

What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).