Ready Mix Dispatcher - Night Shift (Cedar Park) - Military Veterans
at CRH
Job ID: 506673
Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.
Job Description Summary
The Ready-Mix Dispatcher works in a dynamic and fast-paced environment to fulfill the needs of customers throughout the Austin area. He or she answers the phone promptly with an accommodating tone of voice, takes the customer’s order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch Manager.
Key Responsibilities
- Assign delivery professionals to specific jobs. Dispatch trucks to appropriate plants and delivery sites. Notify the Dispatch Manager of job site inefficiencies, customer complaints and other delivery concerns. Forward information to plant for filling orders.
- Monitor truck activity via radio and GPS tracking software to maintain timely schedules and delivery of orders. Develop schedules for next assignments so that trucks are dispatched based on availability.
- Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
- Receives customer orders over the phone for shipment of concrete. Review information with customer to ensure sufficient quantities and materials are ordered and that delivery dates, addresses, directions and any special instructions are accurate. Assist customers with order size and delivery times based on history of customer performance.
- Resolve customer complaints and provide an appropriate resolution to the problem.
- Possess a level of determination to successfully maximize production and efficiencies.
- Maintain a positive attitude.
- Promote and maintain a clean Work Environment.
- Suggest and implement new ways to make our business better.
- Such other duties as may be assigned from time to time.
Qualifications
Education/Experience
- High School Degree or General Education Degree (GED).
- Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
Knowledge/Skill Requirements.
- Basic computer skills for entering orders. Outlook, Word, Excel, Keyboard 25 + wpm.
- Extensive knowledge of Austin and surrounding areas, ability to read and understand maps.
- Communicate effectively with a wide variety of customers and be an effective problem solver.
Language Skills:
Must read, write and speak English.
Mathematical Skills:
Basic math required – addition, subtraction, multiplication and division.
Reasoning Ability:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Must be able to handle multiple tasks in a high-stress, fast-paced environment.
- Must be able to work up to 65 hours per week including Saturdays.
Physical Requirements
- Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to communicate with others by telephone and in person.
- Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
- May require sitting for extended periods of time.
- May require periodically lifting of objects up to 30 lbs.
Work Environment
- Work Environment
- Standard office environment.
- In office required, not a remote position.
What CRH/Texas Materials Offers You
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
- Competitive base pay
- Medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
For more information visit: www.crh.com
Come build your career with us! Apply today and find out how your skills and experience can translate to opportunities that advance your career. Please complete your online application and profile for consideration.
Texas Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Cedar Park, TX
CRH is the leading building materials business in North America and the world. Our global footprint spans 29 countries, employing 73,000 people at over 3,155 operating locations, serving customers across the entire building materials spectrum.
What do we do?
CRH manufactures and supplies a range of building materials, products and innovative solutions for the construction industry. From primary materials that we extract, process and supply, to products that are highly engineered and high-value-added, CRH is uniquely positioned to address evolving trends in global construction markets. Our products can be found throughout the built environment from major public infrastructure to commercial buildings and residential structures.
CRH Values
- People are our priority. We build enduring relationships and we care for each other 's safety and well-being.
- Character is our strength. We do what we say we live by our word and we collaborate to deliver as one team.
- Performance and our commitment. We achieve impact globally through local delivery entrepreneurial Dr. and environmental stewardship.
- Innovation is our way forward. We strive to shape the next generation of sustainable building materials and solutions.
To deliver solutions across multiple product lines CRH is structured into two Divisions:
CRH Europe and CRH Americas
CRH Americas encompasses our America's materials businesses, Architectural Products, and infrastructure products in North America.
Americas Materials : Aggregates, asphalt, cement, ready mix concrete, paving & construction services.
Architectural Products : Residential and commercial outdoor space solutions
Infrastructure Products : Infrastructure solutions for water, energy, telecom, and transportation.
Our products are everywhere you live go and work.
We build sustainable communities to connect you to the people places and things that matter.
- Infastructure : From bridges and highways to communications and utilities, we provide the infrastructure that keeps you connected and protected.
- Commercial : From sky scrapers to stadiums, we provide interior and exterior solutions to create the beautiful, functional buildings where you work, shop and play.
- Residential : From pavers for your driveway to mulch for your backyard, we provide the function you need with the aesthetics you want.
Americas Materials
We are North America’s leading supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services.
#1 Asphalt producer & Paver
#1 Aggregates Producer
#2 Ready Mixed Concrete Producer
#3 Cement for Production
www.crhamericas.com
A leader in our industry committed to safety and customer service.
CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services in North America. Our 28,300 employees at 1,605 operating locations provide our customers with top-quality, innovative products and services.
As one of the world’s leading building products and materials companies, CRH combines the flexibility, speed and in-depth market knowledge of local businesses with the buying power, shared expertise and operational excellence of a national network.
Architectural Products
We are North America’s leading manufacturer of concrete building and hardscape products.
#1 Masonry Manufacturer
#1 Hardscapes Manufacturer
#2 Dry-mix concrete and Lawn & Garden
www.oldcastleapg.com
Our Architectural Products cover a wide spectrum of applications – from the structural masonry, used in erecting cityscapes and urban centers, to the finishing touches of a backyard oasis.
For more than 30 years, our brands, including Belgard, Sakrete, Echelon, Jolly Gardener and Amerimix, have set the standard for design, technical acumen and thought leadership in their related categories – helping consumers, design and landscape professionals craft their vision from concept to installation.
Pavers, patio slabs, stone veneer, retaining walls, architectural block, composite decking, dry mix concrete, fertilizers and mulches are but a few categories where Oldcastle APG leads the marketplace. Our customers are serviced through a network of over 180 facilities.
Infrastructure Products
Building infrastructure for today and the future.
www.oldcastleinfrastructure.com
Oldcastle Infrastructure is a leading provider of engineered building product solutions and services for North American Infrastructure projects.
We are the number one provider of concrete utility products for the telecommunication, stormwater infrastructure and energy markets in North America, and we are the leading manufacturer of structural precast elements, primarily for transportation applications and modular building systems.
We offer more than 16,000 pipe, precast, storm water, enclosure, and building accessory products. Everything we make is designed to connect communities and improve how the world works.