System Administrator II-Telecommunications | Columbus State Community College - Military Veterans
at HERC- Ohio/W. PA/ W. VA
ESSENTIAL JOB FUNCTIONS System Administration & Monitoring Assures minimum service interruptions by analyzing performance, scalability, and availability of resources. Develops strategies for, and completes performance tuning of, College mission-critical VoIP systems. Analyzes, tests, and troubleshoots assigned systems. Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier I and II support are unable to resolve. Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures. Hardware & Application Support Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of VoIP Communication systems, software, hardware, and applications. Installs and configures software applications and tools. Configures endpoints such as telephones (hardware/softphones), fax machines, emergency telephones, and other emergency telecommunication integration services. Designs, builds, operates, and maintains VoIP infrastructure in accordance with the College's needs and recommended best practices. Compliance & Documentation Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility. Ensures policies, procedures, rules, and regulations are being met and followed according to College practices. Complies with all state and federal regulations including Kari's Law and RAY BAUM's Act. Project Design & Support Understands and documents the technical requirements for new services or service enhancements. Advises on technological decisions & provides service implementation estimates. Supports the overall operations of assigned environments, ensuring they meet requirements & performance goals. Identifies reusable/preconfigured service components or standard products from the market to leverage & assemble the service/solution. Works closely with appropriate stakeholders to ensure implementation meets design requirements. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Additional Duties & Responsibilities: Attends all required department meetings and training. Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability. Minimum Education & Experience required High School Diploma or equivalency. Three (3) years of progressively responsible technical experience. Preferred Certificate: CCNA-Voice *An appropriate combination of education, training, coursework, and experience may qualify a candidate.
Columbus, OH
The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.