Customer Service Rep - Catastrophic Insurance - Military Veterans

AppleOne is proud to present:
This Customer Service Rep - Catastrophic Insurance Position Features:

• Temp to Hire
• Catastrophic Insurance
• Monday to Friday - Business Hours
• Pay $18/hr

Job Title: Customer Service Representative (CSR) - Catastrophic Insurance
Location: Plano, TX
Job Type: Full-Time

We are seeking a compassionate and detail-oriented individual to join our client's team as a Customer Service Representative (CSR). This role is essential in providing exceptional support to our clients during challenging times.

Job Description:
As a Customer Service Representative (CSR) for our catastrophic insurance division, you will be the first point of contact for clients who have experienced significant losses. Your role will involve:

* Assisting clients with filing insurance claims and providing guidance throughout the claims process.
* Answering client inquiries and addressing concerns with empathy and professionalism.
* Maintaining accurate records of client interactions and claims status.
* Collaborating with adjusters, underwriters, and other team members to ensure timely and accurate claim resolutions.
* Educating clients on policy coverage and claim procedures.

Key Responsibilities:
* Respond to client calls, emails, and inquiries promptly and courteously.
* Guide clients through the claims process, ensuring they understand each step.
* Document all client interactions and update claim information in the system.
* Coordinate with internal departments to expedite claim processing.
* Provide clients with information on additional resources and support services.
* Handle sensitive information with confidentiality and care.

Qualifications:
* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Previous experience in customer service, insurance, or a related field.
* Very important to have VERY GOOD EMPLOYMENT TENURE
* Strong communication and interpersonal skills.
* Ability to handle stressful situations with empathy and professionalism.
* Proficiency in using customer service software and Microsoft Office Suite.
* Detail-oriented with excellent organizational skills.
* Knowledge of insurance policies and claims processes is a plus.

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1010

Experienced (Non-Manager)