General Manager - Military Veterans

Job Summary
Join the Aimbridge Family as the General Manager of the 324-room Residence Inn Philadelphia Center City, a recognized historic landmark listed by the Library of Congress! This is an incredible opportunity to work with a premier ownership group with a proven track record of success. The group has a longstanding and strong relationship with the brand, managing full-service and select-service hotels both domestically and internationally. This portfolio is poised for significant growth over the next few years.

Your future starts now! If you have the passion and drive, we will get you where you want to go and help you reach places in your career you might have never imagined were possible. With this position, you're joining the best of the best! It's a mark of distinction. Aimbridge is a workplace where you can GROW, BELONG, and SUCCEED!

The General Manager we are looking for is an experienced, seasoned individual with a proven track record of success. He or she is a polished, well-spoken individual who will provide direct, hands-on leadership to ensure that yearly goals are achieved and maximized. He or she is charged with the responsibility of all aspects of operations for the Residence Inn Philadelphia Center City. He or she is responsible to provide support, supervision, and guidance to the management teams and front-line associates. He or she will ensure that the hotels' guests will be provided with the highest levels of services and maintain the highest guest satisfaction scores and brand-standard audit results. The General Manager will establish priorities and lead key operational initiatives, such as the sales plan, budget development, and the execution of physical property improvement projects. He or she will serve as the linchpin for communications with guests and clients, associates, ownership, corporate representatives, brand representatives, and key vendors.
Responsibilities
QUALIFICATIONS:

• Marriott Brand Experience strongly preferred.
• Major market knowledge strongly preferred.
• Prior brand-specific Food & Beverage experience preferred.
• Must possess a strong Sales & Revenue Management acumen.
• Excels in dynamic markets with rapidly changing conditions by effectively adapting strategies and pivoting as needed.
• Demonstrated history of operational excellence in maximizing flow to EBITDA.
• Prior success in driving top-line growth through strategic thinking.
• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6years of related experience.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
• Must have valid driver's license for the applicable state.
• Strong leadership and problem-solving skills will be used.
• This person will need to have strong speaking reading and writing skills to ensure effective communication throughout the hotels.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

• In conjunction with the Director of Sales, ensure daily ABR meetings focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Assists in the creation and implementation of hotel's annual budget plan and monitors performance of the hotel throughout the year.
• Play a pivotal role in hotel sales efforts including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily weekly and monthly basis.
• Hold a monthly financial review with all department managers and available supervisors.
• Review weekly and monthly financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Meet sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings including weekly training sessions presented by managers and self, using the steps to effective training according to Aimbridge Hospitality's standards and the review of previous and future sales and operations efforts.
• Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Aimbridge Hospitality standards.
• Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guest's, managers, and all other employees.
• Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate coach counsel and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.

Property Details

With Independence Hall, Pennsylvania Convention Center, Kimmel Center for the Performing Arts and the Liberty Bell walking distance from our hotel, we make it easy to conquer Center City for work and play. Following your explorations, visitors will feel at home in our newly renovated rooms and suites. With complimentary high-speed Wi-Fi, fully equipped kitchens and generous workstations, our accommodations make extended stays and short getaways feel effortless. Guests can fuel up in the morning with all of your favorites at our free hot breakfast buffet, then work up a sweat in our well-equipped fitness center. When it's time to get down business, we invite out guests to breathe new life into your work routines in one of our three meeting rooms complete with AV equipment and a business center. No matter what inspires a stay in Pennsylvania, travelers will find a place to call their own at Residence Inn Philadelphia Center City.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan