SENIOR CLIENT TECHNOLOGY ENGINEER, Information Services & Technology, IT Help Center - Military Veterans

SENIOR CLIENT TECHNOLOGY ENGINEER, Information Services & Technology, IT Help Center

Job Description
SENIOR CLIENT TECHNOLOGY ENGINEER, Information Services & Technology, IT Help Center

Category
Charles River Campus --> Information Technology
Job Location
BOSTON, MA, United States
Tracking Code
25500495090128
Posted Date
1/28/2025
Salary Grade
Grade 50
Position Type
Full-Time/Regular

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. We are looking for a passionate and logical technology professional to join the ranks of our dynamic and diverse team. Individuals will have the opportunity to promote communication between the Boston University community and our centralized IT department, applying technical expertise to assess our needs and advocate for and implement technology solutions. Individuals will provide end-to-end technology support to our client communities by building relationships and establishing themselves as the point person in an technology-driven world.

The right candidate is one who highly values the client experience and succeeds in a team-based structure, and ensures technology works for the client, not the other way around. You will report to one of our Client Technology Engineering Managers. In return, we provide a hybrid work environment that encourages creativity, collaboration, personal growth, open doors, life-long friendships, and a sense of purpose topped off with a touch of humor.

You will:

• Maintain and provide expert level support for several areas on the Charles River Campus including:
  • Unified Communications platforms such as Cisco Unified Communications, Webex, Zoom, and/or Teams Calling
  • Communication endpoints such as Cisco handsets, analog voice gateways and routers, and SIP devices
  • Mobile Device Management platforms such as InTune or Jamf Pro oTelecom Expense Management platforms
  • Client-server and web-based solutions
• Participate in multiple service, platform or project teams as a subject matter expert, technical lead, client lead or project lead/manager
• Focus on providing best in class support through collaboration with our faculty, staff, and researchers to update and improve business processes using Information Technology solutions
• Work with external vendors to maintain and provide service offerings.

Required Skills

• 5+ years of experience in a related technology environment.
• Experience administering Unified Communications platforms including Cisco Unified Communications Manager.
• Experience with VMware, Microsoft 365, and server administration including monitoring performance and file permissions.
• An understanding of restricted use data.
• Experience installing and configuring Windows and Mac applications, multiple specialized applications, peripherals, and mobile devices.
• Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.
• Experience with WordPress and web site content management and development.
• Experience with a variety of tools such as remote assistance, asset management, image and deployment, patching, backup and restore, virus protection, and multiple native and centrally managed encryption solutions required.

Boston University offers an excellent benefits package including:

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events.

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We, at IS&T, appreciate each individuals knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: Grade 50

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315214

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