Systems Support Engineer III (Hybrid) - Military Veterans

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality.  Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Creativity— You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.
• Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• Integrity  — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
• Purpose— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
• Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
• Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Systems Support Engineer III - Service Desk Team 

The Systems Support Engineer III is primarily responsible for working in a team at the Red River Service Desk and will be reporting to a Team Lead. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. This engineer is responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources, and the ability to mentor junior engineers. 

Essential Duties, Responsibilities, and Knowledge:

• Strong knowledge of Azure and Microsoft 365 services and platforms such as Intune, Azure AD, Exchange, Teams, and Autopilot
• Implementation and support of virtual platforms built on Microsoft's Hyper-V, Nutanix, VMware, or Cloud Services such as AWS/Azure

• Design, implementation, support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. 

• IT support relating to technical issues involving Microsoft's core business applications

• Excellent knowledge with email solutions in the areas of implementation, configuration, and administration 

• Strong knowledge of Microsoft platforms including the administration and management of Windows Server technologies including Domains, Active Directory, DHCP, DNS, and Group Policy 

• Remote access solution implementation and support: Remote Desktop, AVD/Nerdio, and Citrix 

• Strong knowledge of disaster recovery and backup solutions such as Veeam and Azure/AWS 

• System documentation and consulting services to include system reviews and recommendations 

• Provide third-tier escalation support and mentorship to other engineers  

• Excellent knowledge of network storage solutions such as NetApp and Nimble 

• Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security 

• Intermediate to strong knowledge or scripting mechanics and PowerShell  

• Intermediate to strong knowledge of AWS services such as EC2, S3, and Route 53 

• Work with business applications, vendors, consultants, contractors, and other IT personnel 

• Participate in Engineering On-Call rotation 

Minimum Experience  

• Minimum 8 years of IT experience with IT administration and support experience with Windows administration and management of servers, Active Directory, DHCP, DNS, Group Policy, public cloud/private virtualization services such as Azure/AWS 

• Substantial experience with cloud technologies and services, including Microsoft 365

• Previous Experience in a fast-paced MSP or consulting environment is a plus 

Education and Certifications 

• Bachelor’s degree desired 

• Preferred Certifications: Microsoft MCP, MCSA, VMware (VCP), Azure Administrator Associate, or AWS Associates certifications are preferred 

Additionally, an ideal candidate will possess: 

• Exceptional communication skills, including the ability to effectively convey highly technical concepts to audiences of varying technical proficiency

• Confidence and experience in front of clients 

• Strong ability to work in a team-based environment 

• Ability to be a self-starter and possess good time management skills
• Ability to work in a high-pressure, deadline-driven environment