Rental Equipment Customer Specialist - Military Veterans

Responsibilities

PURPOSE OF JOB:
Provides customers with support of all activities throughout the entire rental process and ensures customer satisfaction. Promotes equipment rental activity with existing and new customers through active field and/or telephone communication

MAJOR RESPONSIBILITIES:
• Determines customer needs by interacting with customers (primarily by phone or virtually, but occasionally face-to-face).
• Supports outside Account Managers
• Quotes for requested services
• Prepares approved rental agreements
• Maintains records & files and coordinates billing processes
• Coordinates logistical and service (preventative or emergency) support for equipment
• All other duties as assigned


EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
• High School Diploma required.
• Four years applicable / related experience – OR – Bachelor’s Degree required.
• Bachelor’s degree preferred.


OTHER POSITION SPECIFICATIONS:
• Demonstrated record of responsibility
• Proven record of managing through influence
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
• Participate in Continuous Improvement Initiatives


Responsibility for Safety:
• Safety In everything we do

Responsibility to Prevent Errors:
• Ensures appropriate reviews have been performed as needed for high quality
• Continuous attention to all job functions ensuring quality products

Communication with Others:
• Requires outside and inside contacts to carry out company policy and programs. Improper handling will have considerable effect on operational results. Must often deal with matters requiring explanation, persuasion and obtaining of approvals.

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:

• Medical, Dental, Vision and Prescription Drug Program
• RRSP Program with Company Match
• Vacation and Holidays
• Short Term and Long Term Disability Leave
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Additional Wellness Programs and Rewards Available

Your Organization

Global Rental:

Global Rental offers rental equipment, units for sale and access to our “Storm Fleet,” providing access to our equipment when our customers need it most.

Why Join Altec?

If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service - and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, provincial or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.