CUSTOMER EXPERIENCE MANAGER - Military Veterans
at Berry Global
Overview
Berry Global - Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 240+ global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. For more information, visit our website, or connect with us on LinkedIn.
To provide quality service and satisfaction to meet or exceed customer expectations. The Customer Experience Manager will directly manage the Customer Experience Supervisor team. In this role the Customer Experience Manager will be responsible for implementing department strategies that will help drive productivity, accuracy, meet customer demands, and handle day-to-day personnel issues for the groups. In addition, the Customer Experience Manager will work with the Sales Operations Manager to implement innovation in processes, systems, and logistics to align the groups with Berry's strategic goals.
Responsibilities
- Manage the Customer Experience Supervisor team
- Manages transactional workflow as it arrives in the CE queue
- Leads and maintains a highly effective team
- Handles escalated issues as they arise
- Conduct performance reviews and 1 on 1 coaching sessions with the supervisor team
- Manages department timecards and vacation schedules for CE personnel
- Distributes workloads evenly daily
- Ensures completion of daily activities
- Verifies orders to ensure accuracy meets quality standards
- Coach and counsel CE members to drive productivity and accuracy
- Hold department meetings as necessary for training and process updates
- Strong written and verbal communication skills
- Ability to provide guidance and leadership
- Strong organization skills
- Strong problem-solving skills
- Ability to multi-task
- Ability to work independently with attention to detail
- Ability to work in a team environment
- Ability to thrive in a fast-paced environment
- Strong desire to assist customers
- High level of computer competency
- Minimum of 5 years' experience in a Customer Service department or equivalent management experience
High School Diploma, bachelor's degree preferred
#LI-BD1
Ayer, MA
At Berry, we create innovative packaging solutions that enhance life for people and the planet. Every day, we leverage our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes worldwide. With the strength of our diverse and industry-leading talent of over 40,000 employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with a focus on the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey.
At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet.
Berry Global Companies Looking to Hire
Berry Global is actively seeking talented individuals to join our diverse team across various locations. We are particularly interested in candidates for roles in maintenance, manufacturing, and leadership functions.
Who We Are Looking For
Berry Global is seeking transitioning military service members, military veterans, and military spouses who bring a strong skillset that includes team-oriented approaches to problem-solving, leadership, and a commitment to the mission of the organization.
Should I Apply?
Berry Global offers team members opportunities for career advancement, a comprehensive benefits package, as well as training and development programs. Our job opportunities are available nationwide, supporting local economies. Our culture emphasizes diversity, safety, team building, community engagement, and employee recognition. If you are ready to advance your career and help the Berry Global team achieve its goals, view our available career opportunities for more information and to apply today!
What Happens After I Apply?
Once you click ‘Apply Now’ on a Berry Global job posting, you will be redirected to fill out an application on our career page. To be considered for next steps, please complete the application on our career page and ensure you have an updated resume uploaded to your profile. Once Berry Global reviews your resume and you meet the requirements of the position, a recruiter will reach out to provide you with more information and to schedule an interview.
How to Win An Interview
- Review the job description for the specific position you are applying for.
- Review the company website. Know our mission and values. What do we do? What are our products?
- Prepare a few questions to ask during your interview.
- Prepare to discuss your military or civilian background and how it relates to the position.