Administrative Triage Generalist (FT, PT, PRN) - Military Veterans
at LHC Group
Summary
Provides non clinical support to inbound callers to agencies by accessing LHC system and applicable patient documentation. Works in coordination with clinical triage team, and other home office support teams. Has excellent communication skills written and verbally. First call resolution of patient concern if applicable by protocols and best practices. Ensures customer concerns are documented and addressed for communication with agencies. Primary job functions do require speaking on the phone with with patients, vendors and LHC Staff.
Responsibilities
- Answer, triage and document inbound/outbound calls following protocols and best practices.
- Escalates appropriate requests to leader when a resolution is not identified by user.
- Work in conjunction with other Home Office support departments.
- Complete accurate and thorough documentation.
- Proficient knowledge of technical systems.
- Monitors communication systems throughout shift.
- Prioritizes incoming task according to patient needs.
- Meets minimum productivity requirements determined by Director.
- Will remain current with all required continuing education and compliance training mandated by the company
and/or by supervisor - Participates in department staff meetings and educational sessions.
- Other duties as assigned by leadership.
Education and Experience
- Formal Education: High School Diploma or equivalent
- Experience: 1 year
- License, Registration, and / or Certification Requirement: No
- High School Diploma or equivalent
- Excellent customer service and communication skills
- Must have strong computer skills and excellent telephone communication skills and be able to type
- Strong problem solving skills and analytic skills
- Must meet remote work policy requirements
- Willing to work evenings, weekends, holidays, or as needed
Company OverviewLHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
United States / Remote
LHC Group, Inc. is a national provider of in-home healthcare services and innovations for communities around the nation, offering quality, value-based healthcare to patients primarily within the comfort and privacy of their home or place of residence. The company’s 29,000 employees deliver home health, hospice, home- and community-based services, and facility-based care in 37 states and the District of Columbia – reaching 68 percent of the U.S. population aged 65 and older. Through Imperium Health, the company’s ACO management and enablement company, LHC Group helps partners improve both savings and patient outcomes with a value-based approach. As the preferred joint venture partner for more than 400 leading U.S. hospitals and health systems, LHC Group works in cooperation with providers to customize each partnership and reach more patients and families with an effective and efficient model of care.