Director, Telefundraising and Donor Care - Military Veterans

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW

The Telefundraising and Donor Care Director will be responsible for demonstrating subject matter expertise in end-to-end phone channel strategy and operations. This position requires an experienced professional with strong communication skills (both written and verbal), project management skills, data analysis and reporting, and collaborative skills.

WHERE YOUR CAREER IS A FORCE GOOD

1. Formulate and develop the strategy for marketing activities or services, to include product management, market research, advertising and public relations, marketing communications, business partners, or electronic marketing.

2. Develop goals to support the objectives of the organization, and implement actions required to achieve success.

3. Develop and analyze reports for the purpose of interpreting market conditions and potentials for increasing the organization's public awareness, product and service base, and/or donor base.

4. Provide effective leadership in recognizing, rewarding and motivating staff to exceptional performance. Establish the vision and goals for the unit, communicate the vision, build consensus, provide appropriate resources, and delegate responsibility for others to implement.

Establish operating policies and procedures that affect departments and subordinate sections and work units.  Interpret company-wide policies and procedures.  Develop budgets, schedules, and performance standards. Interface with executive leadership.

This position is 100% Remote

The salary range for this position is $110,000-$130,000/yr.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. 

WHAT YOU NEED TO SUCCEED

Education: Bachelor’s degree in Marketing, Business, or related field required.

Experience: Minimum 7 years of relevant experience or equivalent combination of education and related experience required.

Management Experience: 5 years of management experience.

Skills & Abilities: Exemplary interpersonal, verbal, listening and written communication skills. Proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook.  Ability to work on a team.

Travel: May require 10 – 20% travel.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•             Medical, Dental Vision plans

•             Health Spending Accounts & Flexible Spending Accounts

•             PTO + Holidays

•             401K with 6% match

•             Paid Family Leave

•             Employee Assistance

•             Disability and Insurance: Short + Long Term

•             Service Awards and recognition]]>