Business Partner, Central Technology Services - Atlanta, GA - Military Veterans
at CRH
Job ID: 504155
CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.
Job Summary
This is a hybrid role and will be required to work with Regional and local IT teams, continuously assess and improve central technology services to drive performance, and user experience while aligning the platform with business needs and technological advancements.
They will act as the primary point of contact and escalation point between the Central Technology Services function and the relevant division / region, ensuring services such as collaboration. They will also ensure Identity Management and Endpoint Management are aligned with the business needs and user requirements and in line with the global policies and processes.
Job Responsibilities
- Work with regional / divisional IT teams to ensure central technology services are fit for purpose, providing optimal end user experience and guarantee efficient support of throughout the resolution lifecycle (local, global and external).
- When required, escalate and in partnership with both local and the Central Technology Services function, ensure incidents are triaged and progressed accordingly, maintaining ongoing communications with the impacted region / division.
- Work with the Head of Central Technology Services and the regional / divisional IT teams to proactively develop and manage the central technology services pipeline and align with regional / divisional activity.
- Provide technical guidance and input into regional / divisional mergers and acquisition activity to ensure the global M365 environment has been established (acquisition / mergers) / stood down (divestiture) as appropriate.
- Identify opportunities to enhance central technology services, optimize license utilization and cost-effectiveness whilst collaborating with local IT teams to improve service performance.
- Optimize license utilization and cost-effectiveness and collaborate with local IT teams to improve service performance whilst ensuring efficient resource allocation.
- Support the implementation of the central technology service function’s standardized processes, policies, tools and methodologies, working with the business to facilitate adoption & usage of the suite of central technology services and tools.
- Working with the Governance & Adoption Lead, collaborate with regional / divisional IT teams to provide training, documentation and support to end-users promoting efficient and effective utilization of central technology tools.
- Facilitate organizational change related to the overall user Experience around Modern Workplace adoption, addressing resistance and promoting positive user experiences.
- Interact with local IT teams, department heads, and the relevant C-level executives, to ensure alignment of central technology strategies with business needs and to provide updates on progress.
- Cultivate strong relationships with local IT teams and other external stakeholders, understanding their needs, challenges and goals and working within the Central Technology Services team address these.
- Address stakeholder concerns, escalations and complaints promptly and effectively. Follow up on issues raised. Seek feedback from stakeholders to improve products, services and offerings.
- Ability to think creatively and develop innovative solutions to complex challenges, including the ability to troubleshoot and resolve issues efficiently along with an analytical mindset to identify patterns and recommend improvements.
Job Requirements
- Excellent communication skills to interact and deliver messaging effectively with diverse stakeholders and a collaborative approach to work effectively with cross functional teams.
- Excellent verbal and written communication to convey complex ideas clearly, to build strong relationships and to handle concerns raised in an appropriate demeanor.
- Ability to understand customer pain points, tailor solutions accordingly and bridge the communication gap between the customer and the organization.
- Demonstrable experience (8+ years) in delivering complex multi-year portfolios and programs against timelines and budgets while managing and building relationships with senior stakeholders (business and IT).
- Relevant 3rd level qualification, preferably at Masters’ level or alternatively have significant experiential knowledge to offset formal qualification.
- Proven experience in large scale multi-regional change management program.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Atlanta, GA
CRH is the leading building materials business in North America and the world. Our global footprint spans 29 countries, employing 73,000 people at over 3,155 operating locations, serving customers across the entire building materials spectrum.
What do we do?
CRH manufactures and supplies a range of building materials, products and innovative solutions for the construction industry. From primary materials that we extract, process and supply, to products that are highly engineered and high-value-added, CRH is uniquely positioned to address evolving trends in global construction markets. Our products can be found throughout the built environment from major public infrastructure to commercial buildings and residential structures.
CRH Values
- People are our priority. We build enduring relationships and we care for each other 's safety and well-being.
- Character is our strength. We do what we say we live by our word and we collaborate to deliver as one team.
- Performance and our commitment. We achieve impact globally through local delivery entrepreneurial Dr. and environmental stewardship.
- Innovation is our way forward. We strive to shape the next generation of sustainable building materials and solutions.
To deliver solutions across multiple product lines CRH is structured into two Divisions:
CRH Europe and CRH Americas
CRH Americas encompasses our America's materials businesses, Architectural Products, and infrastructure products in North America.
Americas Materials : Aggregates, asphalt, cement, ready mix concrete, paving & construction services.
Architectural Products : Residential and commercial outdoor space solutions
Infrastructure Products : Infrastructure solutions for water, energy, telecom, and transportation.
Our products are everywhere you live go and work.
We build sustainable communities to connect you to the people places and things that matter.
- Infastructure : From bridges and highways to communications and utilities, we provide the infrastructure that keeps you connected and protected.
- Commercial : From sky scrapers to stadiums, we provide interior and exterior solutions to create the beautiful, functional buildings where you work, shop and play.
- Residential : From pavers for your driveway to mulch for your backyard, we provide the function you need with the aesthetics you want.
Americas Materials
We are North America’s leading supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services.
#1 Asphalt producer & Paver
#1 Aggregates Producer
#2 Ready Mixed Concrete Producer
#3 Cement for Production
www.crhamericas.com
A leader in our industry committed to safety and customer service.
CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready mixed concrete, and paving and construction services in North America. Our 28,300 employees at 1,605 operating locations provide our customers with top-quality, innovative products and services.
As one of the world’s leading building products and materials companies, CRH combines the flexibility, speed and in-depth market knowledge of local businesses with the buying power, shared expertise and operational excellence of a national network.
Architectural Products
We are North America’s leading manufacturer of concrete building and hardscape products.
#1 Masonry Manufacturer
#1 Hardscapes Manufacturer
#2 Dry-mix concrete and Lawn & Garden
www.oldcastleapg.com
Our Architectural Products cover a wide spectrum of applications – from the structural masonry, used in erecting cityscapes and urban centers, to the finishing touches of a backyard oasis.
For more than 30 years, our brands, including Belgard, Sakrete, Echelon, Jolly Gardener and Amerimix, have set the standard for design, technical acumen and thought leadership in their related categories – helping consumers, design and landscape professionals craft their vision from concept to installation.
Pavers, patio slabs, stone veneer, retaining walls, architectural block, composite decking, dry mix concrete, fertilizers and mulches are but a few categories where Oldcastle APG leads the marketplace. Our customers are serviced through a network of over 180 facilities.
Infrastructure Products
Building infrastructure for today and the future.
www.oldcastleinfrastructure.com
Oldcastle Infrastructure is a leading provider of engineered building product solutions and services for North American Infrastructure projects.
We are the number one provider of concrete utility products for the telecommunication, stormwater infrastructure and energy markets in North America, and we are the leading manufacturer of structural precast elements, primarily for transportation applications and modular building systems.
We offer more than 16,000 pipe, precast, storm water, enclosure, and building accessory products. Everything we make is designed to connect communities and improve how the world works.