Assistant Dean of Students, Advocacy, Support & Wellbeing | Youngstown State University - Military Veterans

Works with the Dean of Students and Ombudsperson to provide a  range of services designed to support a variety of student needs, including but not limited to oversight of case management, provision of basic needs, and administration of the University CARE Team. This position requires  collaborative relationships with internal and external partnerships, data-driven practice, and an understanding of today?s college students. Serves as the primary contact/authority for issues related to advocacy, support, and well-being of students in the Dean of Student?s absence.    Essential Functions and Responsibilities:  Directs, plans, coordinates, and oversees assigned programs and services within the Office of the Dean of Students. Assists in establishing and implementing goals, budgets, and operating procedures for the Office of the Dean of Students functions. Recommends and participates in the development of university policies to ensure compliance and improve a student's ability to navigate university rules and expectations. Performs department/program assessments and evaluations to determine effectiveness, and implements corrective action as required for improvement. Oversees experience surveys and evaluations for students who use the services offered by the Office of the Dean of Students; compiles data to assist with improvement of these services. Provides consultation and training regarding services, access, and care of students in crisis; oversees and issues referrals; ensures continuity of care. Assists in designing and maintaining staffing and an organizational structure to effectively accomplish the department function; recruits, employs, trains, supervises, and evaluates department staff. Researches, plans, implements, and assesses student development efforts with all elements of the university community and all facets of campus life. Represents the Office of the Dean of Students to various institutional divisions, committees, students and their parents, and/or the general public. Assists the Dean of Students and Ombudsperson with the management of emergency and crisis situations that pertain to students and campus life; serves in an on-call capacity; serves in the capacity of the Dean of Students and Ombudsperson in their absence. Oversees and implements training initiatives for prevention, student support, and best practices for the University on student-related issues. Supervises employees; evaluates staffing needs; assigns and reviews work; establishes timeframes for the completion of tasks; trains and orients new employees; approves and/or disapproves requests for leaves; interviews candidates for employment and recommends for hire; evaluates work performance; receives and responds to grievances; provides assistance with the development of unit work procedures and policies; recommends and provides staff development opportunities. Serves as the case management administrator with responsibility for the developing policies and procedures, manages referrals, interprets policies, maintains student records, prepares various internal and external reports, and performs long-term planning for the work unit. Assists with administration of the university?s medical review process. Aids in processing of student academic and non-academic complaints. Collaborates with Title IX, YSUPD, and community partners in order to provide appropriate resources and support. Responds to public records requests. Educates the campus community about policies, resources, and responsibilities with regard to submitting Penguin of Concern Reports and the process by which cases may be referred for review. Serves as a member of the University CARE team; coordinates weekly case agenda. Attends and participates in University functions on behalf of the office and division. Willingness and ability to serve on-call and after-hours as necessary. Other Functions and Responsibilities:  Assists with training new hires. Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor. Equipment Operated:  Computer and all other standard office equipment. Work Schedule:  Typically, Monday through Friday. May be called upon due to extraordinary operational needs, 24 hours, 7 days per week.   Supervision Exercised:  Supervision is exercised over staff and students. Reports to: Dean of Students and Ombudsperson Required Certifications, Training, and/or Licensures:  None Knowledge, Skills, and Abilities:  Knowledge of: relevant laws and policies impacting the student conduct process and higher education, including but not limited to: Title IX of the Higher Education Act, Family Educational Rights and Privacy Act (FERPA), the Digital Millennium Copyright Act, Drug-Free Schools Act, Jeanne Clery Act; applicable legislations, standards, policies, and trends within specialty areas; student support programs and services.  Skill in: both written and verbal communication to a diverse audience; leadership; employee development and performance management; budget preparation and fiscal management; conflict resolution and alternative dispute resolution.   Ability to: think critically about complex issues, synthesize information succinctly, and maintain objectivity in decision making; access and evaluate program areas to better organize resources and build strategic plans; ability to navigate complex and politically sensitive issues, and to make and stand behind unpopular decisions; foster a cooperative work environment; react calmly and effectively in emergency situations.  () Developed after employment.  Minimum Qualifications : At least a master?s degree in student personnel administration, higher education administration, or a related field; four or more years of progressively responsible administrative or leadership experience in higher education; experience in navigating emergency and/or crisis situations.  Preferred Qualifications:  Experience working with Maxient and Banner; demonstrated ability to obtain and apply assessment data to improve practice; demonstrated experience with the creation or revision of policy and procedures; demonstrated experience applying motivational interviewing techniques; demonstrated mastery of case management systems; experience in helping students navigate complex organizations; knowledge of Youngstown State University?s policies and procedures; knowledge of Higher Education Case Management; knowledge of Higher Education BIT/CARE Teams.