Warranty Product Support Specialist - Military Veterans

Responsibilities

Altec is in search of a Warranty Product Support Specialist, to be located at our St. Joseph, MO campus. This position will be responsible for facilitating warranty claims, along with overseeing the processing of suspected defective supplier components and material. The Administrator is the initial driving forces behind improving overall quality and minimizing the financial impact of both field warranty and in process non-conformance to quality standards.

● Customer First ● Enjoyment of Work ● Family ● Financial Stability ● Integrity ● People Are Our Greatest Strength ● Quality ● Spiritual Development ● Teamwork ●

The job level is able to be adjusted at time of hire, if the candidate meets the qualifications for jobs of a more experienced level in the career path.

Qualifications:

• High school diploma required.
• Bachelor’s degree preferred
• A minimum of two years of experience in a similar or related business is required.
• Demonstrated knowledge of Microsoft Word and Microsoft Excel required.
• Demonstrated knowledge of hydraulic, electrical, and structural components preferred.
• Knowledge of Altec equipment preferred.
• Knowledge of Oracle, and Microsoft Access preferred. Qlikview, Qliksense, PowerBI

Responsibilities:

• Actively manages all warranty-related Service Requests for designated plants to ensure proper information is received for all warranty claims to perform root cause analysis.
• Understands and communicates technically with the Service Supervisors, Service Technicians, and Quality Engineers when determining information needed for root cause analysis.
• Provides support to Service Supervisors to ensure proper coding of warranty claims to the correct plant and accounts.
• Facilitates the return of parts when trends are identified.
• Assists in updating and maintaining Knowledge Base as corrective action is identified through trends.
• Categorizes warranty data to provide support to the Manufacturing and Final Assembly plants.
• Creates and distributes warranty monthly reports.
• Assists in disposition of Supplier evaluations.
• Ensures proper administration of the Supplier Quality Policy and conformance to the Warranty Policy and Warranty Best Practices as they apply.
• Provides data, information, or reports from Oracle or other sources upon request.
• Reviews for acceptance and documents supplier evaluations.
• Develops and/or implements improvements in the rejected material process as opportunities are identified.
• Associate must be willing to travel to other locations approximately 2 to 5 trips per year, with each trip being on average 3 to 5 days in duration.

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:

• Medical, Dental, Vision and Prescription Drug Program
• Retirement 401(k) Traditional or Roth Program Options with Company Match
• Vacation and Holidays
• Parental Leave
• Short Term and Long Term Disability Leave
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
• Additional Wellness Programs and Rewards Available

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.