Senior Director, Operations Support WFH/Remote - Military Veterans

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

WHAT YOU NEED TO KNOW:

Lead matrixed teams to deliver business unit strategy, initiatives and transformational projects to achieve business unit goals and successful change management. Develop and implement strategies that foster a positive workplace environment, lead employee advisory groups, and organize department-wide meetings. Participates in the development, planning, execution, and monitoring of the Red Cross Biomedical Supply Chain strategic plan. Provide support, development and/or leadership guidance to all volunteers.

This position can work remotely, anywhere in the United States.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

WHERE YOUR CAREER IS A FORCE GOOD

Key Responsibilities:

Participate in the development, planning, and execution of Supply Chain wide operational strategies and activities and establish metrics, monitor, measure, and evaluate performance to plan. 

Serve as national union liaison, supporting Senior Partnership Committee sanctioned committees, and manage/maintain exceptional communication channels with union coalition partners, Supply Chain senior leadership team, field leadership and staff, and cross-functional product and process owners.

Responsible for leading Scheduling Advisory Groups with union partners. Supports National Addendum negotiations, collaborates with Supply Chain senior leadership team and Finance to evaluate proposals/impacts on operations and related costs.

Direct the development and execution of comprehensive culture enhancement and employee engagement strategies.

Direct execution of business unit training delivery and volunteer strategies to improve operational performance and reduce operational costs. 

Lead/support business unit projects and changes, as assigned, directing teams through discovery, planning, and implementation in support of business unit initiatives/projects.  

Drive successful change management initiatives that enhance organizational effectiveness, minimize resistance, and ensure seamless transitions during change.

Serve as a point of contact for the business unit to other biomedical and organizational units

Pay Information: The salary range for this position is $150,000-170,000 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor's degree required.

Experience: Minimum 10 years of related experience or equivalent combination of education and related experience required. Minimum of seven years of leading large, cross-functional matrixed work teams with improved service delivery and cost-saving focus.      

Management Experience: 7 years of management experience.

Excellent verbal and written communication skills.

Ability to manage multiple priorities. Demonstrated proficiency in leading matrixed teams, business planning, operational analysis, and project management required. 

Ability to accomplish goals through delegation, teamwork and project management. Familiarity with current medical/technical principles of blood services operations highly desirable.

Strong collaboration skills; ability to effectively communicate

Travel: Some travel may be required.

Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

Medical, Dental, Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO (Paid Time Off):  Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure

Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.

401K with up to 6% match

Paid Family Leave

Employee Assistance Program

Disability and Insurance: Short + Long Term

Service Awards and recognition]]>