CALL CENTER - Military Veterans

AppleOne is proud to present:
· Patient Registration and Documentation: Receive, review, and process patient and

prescriber documentation, ensuring timely and accurate registration of all necessary

information.

· Validate patient demographic data and prescriber details, reaching out to correct or

complete missing information as needed.

· Index and assign all documentation to the correct patient records, ensuring completeness

and accuracy using the scriptmed platform.

· Maintain compliance with pharmacy operational procedures and production standards.

· Delivery Coordination: Coordinate the timely delivery of medications by confirming dates,

times, and locations with patients and healthcare providers.

· Ensure co-payments, deductibles, and original prescriptions are secured before

medication dispatch.

· Monitor and manage delivery schedules, tracking refill timelines to avoid missing any

treatment dates.

· Address and resolve logistical issues related to medication delivery to ensure patient

satisfaction.

· Customer Service and Call Handling: Answer inbound calls from patients, prescribers, and

other stakeholders, addressing inquiries, troubleshooting issues, and resolving complaints.

· Provide timely follow-up for complex cases or unresolved issues, ensuring all customer

concerns are addressed efficiently.

· Document case notes and communications in scriptmed or equivalent systems, ensuring

all relevant data is accurately recorded.

· Escalate priority issues to management when necessary, ensuring swift resolution of

critical concerns.

· Administrative and Reporting: Manage administrative tasks such as routing calls to appropriate departments, managing patient records, and maintaining communication with internal teams. · Provide detailed reports on patient registration, medication delivery status, and customer service metrics to support performance goals. · Ensure compliance with organizational policies, meeting both qualitative and quantitative productivity standards.

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


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Entry Level