Salesforce Business Analyst - Biomedical Services - Military Veterans
at American Red Cross
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, Chaverim, our Jewish American Resource Group, VIDA- the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW ABOUT THE JOB:
The American Red Cross is searching for a self-motivated Business Analyst to support the Salesforce Business Application for our Biomedical Services modernization efforts. The position sits within the Biomed Business Systems Integration (BSI) team with support from our internal IT teams. The Business Analyst has the responsibility to work with various Lines of Business in Biomedical Services to identify, prioritize and document critical digital business requirements in alignment with the strategic roadmap of the organization. The individual will report to the Biomedical Salesforce Platform Director.
The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
• Support the Salesforce Platform Director
• Lead business process owners and project SMEs in the development of business requirements, process flows, use case development, impact assessments and market analysis.
• Works with Product owner on backlog prioritization activities for production issues and enhancement request.
• Supports business process owners in enhancing current business process, based on technology improvements
• Works with process owners to evaluate and provide feedback on solutions proposed by IT for assigned product(s)
• Responsible for the development of User Acceptance Testing (UAT) test plans, which includes the development of functional UAT scripts. May support regression testing activities.
• Lead and support the application release management activities.
• Must be comfortable with assisting the organization in the transition from waterfall to agile methodologies.
Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
• 3-5+ years of experience with Salesforce administration and configuration skills, preferably with the Sales Cloud solution required.
• Minimum 7 years overall experience required.
• Bachelor’s degree in Business, Management Information systems or related.
• Sales process experience, in Salesforce preferable
• Ability to operate autonomously and be resourceful in responding to business needs
• Ability to handle interpersonal relationships efficiently, professionally, and empathetically.
• Ability to communicate effectively with business SME and executive stakeholders
• Proficient with agile methodology and agile tools, Jira, Trello, etc. as well as proven application release management capabilities.
• Proven experience in Business Analysis and User Acceptance Testing experience; documenting requirements, journey mapping, use case development, user story definition.
• Experience in leading the development of a UAT approach, which includes writing test scripts and facilitating the execution of UAT
• A driven life-long learner and natural problem solver with a high-growth mindset.
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
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PAY INFORMATION:
The starting annual salary range for this position is $110K - $130K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience.This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with up to 6% Match
• Paid Family Leave
• Employee Assistance Programs
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition]]>
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The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Each day, thousands of people – people just like you – provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world. We roll up our sleeves and donate time, money and blood. We learn or teach life-saving skills so our communities can be better prepared when the need arises. We do this every day because the Red Cross is needed - every day.