Disaster Case Management Team Lead - Military Veterans

Description of Work

The selected candidate(s) will need to be able to travel to the following counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Cabarrus, Caldwell, Catawba, Cherokee, Clay, Cleveland, Forsyth, Gaston, Graham, Haywood, Henderson, Iredell, Jackson, Lee, Lincoln, Macon, Madison, McDowell, Mecklenburg, Mitchell, Nash, Polk, Rowan, Rutherford, Stanly, Surry, Swain, Transylvania, Union, Watauga, Wilkes, Yadkin, Yancey, and the Eastern Band of Cherokee Indians of North Carolina.

This posting is for two vacant Disaster Case Management Team Leads.

This is an INTERNAL POSTING open ONLY to current the NC Department of Public Safety's current employees and eligible RIF candidates.

This is a full-time position (40 hours per week) with State Benefits , including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator
The North Carolina Office of Recovery and Resiliency (NCORR) in the Department of Public Safety (DPS) is responsible for executing multi-year recovery and resiliency projects related to damage sustained in Hurricanes Matthew, Florence, Tropical Storm Helene, and the novel Coronavirus (COVID-19). The work focuses on supporting survivors and communities impacted by disasters and their recovery. NCORR's headquarters are located in the Research Triangle Park in Durham County. The office focuses on supporting survivors and communities impacted by disasters and their recovery. NCORR actively engages in projects in the following areas: Single-Family Homeowner Rehabilitation/Repair, Housing Repair Reimbursement, Single-family Homeowner Reconstruction, Homeowner Buyout, Mobile Home Repair, Mobile Home Replacement, Homeowner Assistance, Infrastructure, Affordable Housing and Mitigation.

North Carolina Office of Recovery & Resiliency is fully funded on grants and positions will be maintained as long as funding is available. The position is EHRA, which means it is exempt from the rules and regulations of the NC Office of Human Resources Act (GS126), except for Articles 6 and 7 of that Chapter, due to state statutory and/or funding requirements.

PRIMARY PURPOSE OF THE POSITION:
The Disaster Case Management (DCM) Team Lead is responsible for the day-to-day management and oversight of case management services delivered by Disaster Case Managers. The selected candidate will ensure productive and effective operation of their assigned Disaster Case Managers. DCM Leads will also provide guidance and light technical assistance in the determination of eligibility, awards, appeals and other program related consultations, document collection, general status updates, and other related case management activities conducted by Disaster Case Managers.

The Disaster Case Management Team Lead's work involves leadership and management to ensure outstanding customer service to survivors as well as analyzing and solving technical problems, the articulation of policies and procedures, and frequent public contacts through various channels (e.g., phone, mail, e-mail, face-to-face) to answers questions regarding the program.
Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. Candidates should possess 4 of the 9 Knowledge, Skills, and Abilities listed below. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant's potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. State Government Application Resources | NC Office of Human Resources

[Resumes may be attached as a supplement to the application but are not a substitution for a complete application.]

To qualify for this position, applicants must demonstrate 4 of the 9 following KSAs:
* Skilled in managing a team of professionals.
* Skilled in evaluating DCM team needs and priorities and direct resources appropriately to meet those needs.
* Experience evaluating and/or understanding program regulations, Standard Operating Procedures (SOPs), policies,external and/or internal forms.
* Documented experience with working directly with applicants/clients and within a team.
* Experienced in communicating, both oral and written, complex program guidelines.
* Skilled in attention to detail, paying close attention to policy and/or standard operating procedure guidelines.
* Experience assessing survivor needs, monitoring and evaluating progress, providing continuity throughout program participation, and ensuring clients are engaged and knowledgeable of the program.
* Experience in a customer-facing role.
* Experience maintaining case records by compiling-detailed case notes.
Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.
Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program . Visit www.studentaid.gov to learn more.

Transcripts

• Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.

• Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.

• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members .

Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.

• Applicants seeking National Guard Preference:

o A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).

o A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibitions

Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Elizabeth Gray at elizabeth.gray@ncdps.gov .