NASA Center User Support Incident Lead - Military Veterans
at Leidos
Description
Leidos currently has an opening for a NASA Center User Support Incident Lead to work at the Marshall Space Flight Center. This is an exciting opportunity to use your experience helping the NASA NEST mission.
Responsibilities:
• Resolve IT incidents and assign incidents to other PC support technicians.
• Serve as subject matter expert on PC related incidents for Windows, Mac, and RHEL systems.
• Mentor and assist PC incident technicians.
• Exude complete professionalism dealing with end users and co-workers.
• Collaborate with center Service Delivery Lead, Logistics Lead, and Center Operations Manager on process improvement, knowledge, and documentation.
• Provide on-site support for Incident PC technicians on scheduling, personnel issues, performance counseling, and quality assurance.
• Reports to agency Incident Manager
• Other duties as assigned.
Qualifications:
• Experience working with ServiceNow.
• Knowledge of ITIL Incident Management processes
• Excellent communication skills; must be experienced in providing verbal as well as written communication and collaboration with all levels of the organization.
Preferred Qualifications:
• IT certifications
• Previous NEST Experience
• Bachelor’s Degree from an accredited college or university or equivalent experience
Original Posting Date:
2025-01-16While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $46,800.00 - $84,600.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Huntsville, AL
At Leidos, quality performance means two things:
- Satisfying our customers by delivering the products and services they need on time and in budget.
- Continuously improving our processes so that our work meets requirements and is done right the first time.
Our proprietary EngineeringEdge® solution gives us a consistent, company-wide approach to planning, designing, developing, and delivering solutions that achieve our customers’ goals. Comprehensive and customizable, EngineeringEdge is based on industry standards and best practices from:
- CMMI®, the CMMI Institute.
- Project Management, the Project Management Institute.
- the International Organization for Standardization (ISO®).
- the International Council on Systems Engineering/INCOSE Corporation.
- Electronic Industries Alliance.
- Our four decades experience on a wide range of programs.
Many Leidos organizations have been able to earn coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations.
In addition, we have our own high standards for ethics and performance. Investors : Employee Code of Conduct
What does this mean to our clients? High quality products and services, developed in an environment committed to continuously improving processes and uncompromising ethics.