Luxury Services Associate - Military Veterans

POSITION SUMMARY

In the Marriott Customer Engagement Centers, you can begin a journey of possibilities, belong to something bigger than yourself, be authentic, and be motivated, and encouraged to grow every day. At Marriott be you!

*** WORK FROM HOME (WFH) OPPORTUNITIES***
Work from the comfort of your home with a remote opportunity Must live within 100 miles of the Austin, of the CEC Austin, 1705 Centre Creek Drive.


Class Start Date: March 3, 2025
Training Class Schedule: 12:00pm - 8:30pm CST for 7 weeks
Anticipated Shift After Training: Evenings, including one weekend day per week and holidays. Days off vary based on scheduling.

Compensation includes paid training, hourly base rate paid weekly, and eligibility for monthly incentives.
We offer a competitive benefit package including medical, dental, vision, Retirement Savings Plan with company match, employee stock purchase program, TRAVEL DISCOUNTS and more.

If this training class start date is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/

Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure, ergonomically appropriate for the individual, and free of interruptions.
Applicant is responsible for working directly with Internet Service Provider (ISP) for set up & support. Minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. (Mbps = Megabits per second). Must have a physical cable plug-in (ethernet) connection.

Be inspired to discover the best version of yourself as you connect with people through the power of travel.

Provide enhanced hospitality expertise to customers from around the world and be a part of their travel journey through complex reservations services and support of elite loyalty and customer care requests using a variety of channels including voice, email, and chat. Handle incoming contacts for a variety of resort and luxury Marriott brands including Atlantis, Gaylord Hotels Brand, Ritz Carlton, St. Regis and other resort and luxury properties. Assist customers with their complex booking needs for reservations, ancillary services, and packages. Utilize proactive selling techniques and handle multifaceted requests through knowledge and service requirements for these brands and properties. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support the overall vision to be the worlds favorite travel company. Responsibilities also include servicing reservations and accounts for our most loyal customers. Respond to elite members via phone, email, or chat handling more complex account requests, and escalated guest stay issues and concerns. Identify guest reservation needs, follow sales techniques to maximize revenue, and ensure compliance with policies and procedures for special booking rules and requests, loyalty and case management. Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties and related company contacts. Thorough understanding of loyalty benefits and services, Case Management and other company procedures as necessary for this position.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None