IT Monitoring Specialist, TS/SCI with Polygraph - Military Veterans
at General Dynamics
Responsibilities for this Position
Location: USA VA Fort Belvoir
Full Part/Time: Full time
Job Req: RQ192982
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
Systems Administration
Job Qualifications:
Skills:
Active Directory (AD), Linux, Microsoft Windows Server, Monitoring Tools, Troubleshooting
Certifications:
None
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
Job Summary: As an IT Monitoring Specialist at GDIT, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.
Key Responsibilities:
- Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
- Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
- Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
- Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
- Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
- Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
- Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
- Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
- Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
- Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.
Successful candidates are expected to have related experience and knowledge/understanding of:
- Proven experience in IT monitoring, incident response, and troubleshooting.
- Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
- Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
- Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
- Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
- Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.
The following knowledge/skill set is not required but is a plus:
- Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
- Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
- Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
- Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Certification:
- CompTIA Security+ required.
- Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
- Continuous learning and professional development opportunities.
- Collaborative and inclusive work culture.
- Contribution to critical business operations and the chance to make a significant impact.
If you are passionate about maintaining the health and performance of IT systems, have a knack for troubleshooting, and thrive in a fast-paced environment, we invite you to apply for the position of IT Monitoring Specialist at GDIT. Join our team and help us ensure seamless IT operations around the clock.
The likely salary range for this position is $78,605 - $106,349. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA VA Fort Belvoir
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI260066652
Fort Belvoir, VA
General Dynamics is a global aerospace and defense company.
Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.
General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.
Who We Are Looking For
General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization. We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.
Should I Apply?
At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!
What Happens After I Apply?
Once you click ‘Apply Now’ on a General Dynamics posting, you will be re-directed to fill out an application on General Dynamics career page. In order to be considered for next steps, please complete the application on General Dynamics career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once General Dynamics reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
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2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
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