Program Manager, National Accounts - Industrial - Military Veterans

JOB DESCRIPTION

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary
The primary objective of this role is to execute WM's national account program with large clients across multiple market areas. The Program Manager, National Accounts-Industrial is responsible for building deep and lasting relationships with each client by harnessing the resources of WM's vast network. The role is accountable to grow and maintain existing revenue while maintaining the quality of the book of business.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Sales:

• Partners with the National Account Manager (NAM) in support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services.
• Drives profitable new revenue by proposing client and site-specific solutions.

Contract Management:

• Oversees contract compliance.
• Executes CPI increases across client book of business where contractually allowed.
• Participates in launch, renewal and de-implementation activities related to clients within the assigned book of business.
• Educates clients on local regulatory compliance trends and requirements (e.g., mandatory recycling).

Customer Experience:

• Represents the brand with the highest integrity.
• Leads and collaborates with cross functional teams to ensure accounts receivable (A/R) are current to contract terms.
• Acts as a client resource to escalate and address operational level activities including billing, set-up and service requests.
• Uses in-depth knowledge of internal organizational structure, financial performance, and plant specific trends for assigned clients.
• Executes client specific reporting and complete quarterly score cards.
• Supports the preparation of cost savings, recycling research and presentations.
• Becomes well versed with WMs integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.
• Assists customers in developing options for the management of industrial and hazardous wastes while partnering with local technical service centers.
• Performs site evaluations with local teams when necessary.
• Monitors news associated with local facilities to proactively address client requirements.

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of non-supervisory employees.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

Must live and work in the US.

A. Education and Experience

• Education: Bachelor's Degree (accredited), in Sales/Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant experience.
• Experience: Five (5) years of previous experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• None required.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Valid driver's license, reliable transportation carrying the required amount of insurance as outlined by the company
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimes.
• Normal setting for this job is remote but could require travel to field locations.

The expected base pay range for this position across the U.S. is $76,000-$90,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for an annual commission.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

ABOUT US

ABOUT WM
WM (WM.com) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

ABOUT THE TEAM

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.