Senior Manager - Facilities Operational Design & Maintenance - Military Veterans

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Lounge Operations Center of Excellence (COE) team supports the broader lounge operations infrastructure which includes operator contracts and partnerships, capacity planning, training, facilities maintenance, and new lounge/expansion planning.  The newly developed Sr. Manager of Facilities Operational Design & Maintenance role will be critical in being the subject matter expert of lounge operational design and upkeep of our facilities.  This role will collaborate closely with Global Real Estate & Workplace Experience (GREWE), Global Brand Management (GABM), Centurion Lounge Business Development and Product to drive strategic initiatives that enhance operational efficiency and support business growth.

Key Responsibilities:

Maintenance Oversight:

• Manage third-party facilities partner (current team of 3)




• Establish and oversee preventive maintenance programs to ensure facilities are well-maintained and operational.




• Coordinate with maintenance teams to address facility issues promptly

Performance Monitoring:

• Build and execute status trackers to share out what is happening ‘on the ground’




• Develop and track key performance indicators (KPIs) for facility operations.




• Conduct regular audits and assessments to identify areas for improvement.

Operational Design:

• Partner with GREWE to implement strategic plans for facility operations that enhance efficiency and effectiveness.




• Work in partnership with GREWE to assess current facility layouts and workflows, recommending design improvements to maximize space utilization

Stakeholder Collaboration:

• Serve as the primary point of contact for facility-related inquiries and issues.

Minimum Qualifications:

• Experience in facilities management or operational design.




• Highly motivated self-starter who is able to operate independently, quickly, and drives continuous improvement




• Demonstrated comfort in navigating ambiguity, keeps calm under pressure, and can operate in a fast-paced environment




• Excellent relationship and influencing skills for dealing with a wide range of challenges and colleagues at different levels




• Demonstrated project management, organization and planning skills




• Advanced presentation (PowerPoint) building skills and the ability to ingest insights and data to drive business outcomes




• Strong analytical skills (including quantitative), supported by advanced excel skills to drive insights from data




• Exceptional professional communication skills (clear, logical, and succinct)

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 



• Bonus incentives 



• 6% Company Match on retirement savings plan 



• Free financial coaching and financial well-being support 



• Comprehensive medical, dental, vision, life insurance, and disability benefits 



• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 



• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 



• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 



• Free and confidential counseling support through our Healthy Minds program 



• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.