Skills Based Learning & Facilitation Manager - Military Veterans

Are you ready to take the lead in developing skill-based learning and providing innovative thoughts on in-person learning events?

As the Skills-Based Learning & Facilitation Manager, you will craft and execute a new skills-based learning strategy for underwriting. Concurrently, you will deliver our sales training curriculum and drive the continuous evolution of our in-person learning events, ensuring that each experience is fresh, inspiring, and aligned with world class learning standards. Managing a team of seasoned facilitators, you will be responsible for ensuring we are delivering impactful, engaging educational sessions that not only meet our objectives but also elevate the standard of learning.

Ideally, the candidate will sit in our Whitehouse, NJ office with the ability to go to the Philadelphia office and travel to other events when needed. This position will report to the Head of Chubb Global Learning.

Core Responsibilities:

• Create a strategy to integrate skills-based learning into our underwriting curriculums.
• Lead the design and implementation of underwriting and sales skills academies.
• Collaborate with key stakeholders to continuously evolve our in-person learning events to ensure maximum return on investment and transformational experiences.
• Collaborate with the instructional design learning team and BU stakeholders to create and implement core sales training ensuring it translates to real-world applications.
• Continuously enhance facilitation methods and integrate emerging technologies to continuously improve learning sessions and meet the evolving needs of learners.
• Ensure blended learning solutions are utilized to promote an effective, consistent, and repeatable learning process.
• Monitor and evaluate classes while providing feedback to instructors to ensure they adhere to world class learning standards and department workflows.
• Drive productivity while fostering team unity through ongoing coaching, effective performance management and individual career development.
• Facilitates learning classes when needed.
• Collaborate with Global Learning Strategies Managers to market learning solutions.
• Create and implement a data-based reporting strategy for the Technical Learning Facilitation Team to objectively assess classes and communicate outcomes to business unit leadership.
• Promote a culture of continuous learning and improvement within the Chubb Global Learning team.

• 7+ years of related experience
• Demonstrated facilitation skills including a history of sales training.
• Strong understanding of skills-based learning; implementation of a skill based learning strategy a plus.
• Ability to align learning initiatives with organizational strategies and drive results.
• Ability to assess training effectiveness, identify problems, analyze complex situations, and develop innovative solutions to enhance learning outcomes.
• Demonstrated experience to manage, motivate and develop a team of experience learning professionals, including recruitment, training, and performance management.
• Ability to develop and maintain positive relationships that facilitate ongoing engagement and collaboration across the organization and at different levels.
• Knowledge of various methods to engage stakeholders, such as surveys, feedback sessions, and collaboration platforms.
• Understands global nuances, an international workforce and how to adjust to specific audiences.
• Understands the complexity of implementing enterprise programs
• Collaborative team player with proven ability to work independently and as part of a team
• Strong understanding of insurance and/or line experience is preferred
• Excellent organizational and project management skills, including the ability to delegate as needed.
• Willingness to travel and provide in-person learning.
• Willingness to flex hours and work in various time zones for specific assignments.
• Excellent verbal and written communication skills.