Casualty SIU Investigator - Military Veterans

Casualty SIU Investigator

Our award-winning Claim organization has a current job opportunity for an SIU Investigator supporting our Casualty line of business.

Position Duties and Responsibilities:

As a critical part of the Casualty Claim discipline, this position is responsible for collaborating with internal and external colleagues to:

• Analyze first reports of loss, underlying file material, and/or underwriting file, to determine if claim is suspect or potentially fraudulent.
• Conduct a complete, in-depth investigation to develop sufficient evidence to determine the claim handling decision.
• Recommend a final course of Claim action- substantiation of legitimate claim, or denial of an unjustified claim, and/or a recommendation of further punitive action to successfully execute the above.
• Collaborating and communicating with the following during the investigation: Claim Department, Claim Operations, Loss Control Department, Underwriting Departments, Agents Counsel, Insured's and/or their Legal Representatives, National Fraud Manager, Law Enforcement, Regulatory Agencies, and Industry Anti-Fraud Organizations
• Developing and maintaining excellent relationships with all the above
• Strong customer service skills.
• Managing (selecting, directing, employing, and maintaining) private investigator panel of independent contractors and other vendors for quality and cost-effective results.
• Maintaining and monitoring an active diary, properly documenting all developments in claim file, preparing investigative reports, maintaining suspicious claim database, and preparing reports on a quarterly basis to supervisors
• Being familiar with and appropriately adhering to fraud statutes
• Actively pursuing memberships in professional Anti-Fraud investigative organizations and participating in associated training and events offered
• Training and influencing Claim, Loss Control and Underwriting colleagues as well as Insureds to detect and prevent insurance fraud.
• Adhering to Chubb service standards, Chubb code of professional conduct, statutory regulations, and Unfair Claims Practice Acts
• Ensuring the character and reputation of an insured, claimant, or other party is positively maintained- not maligned or criticized as well as ensuring that investigations have a clear, single focused intent of uncovering and providing necessary facts to expeditiously resolve a claim in a quality manner.

Knowledge & Skills:

• Strong expertise in suspect claim identification and handling
• High level of acumen in the areas of investigation, listening, strategic/analytical thinking, problem solving, and innovative thinking
• Strong knowledge of general industry trends and legislative activities regarding fraudulent claim handling, tort reform, fraud statutes, and civil/criminal procedures
• Clear interest in and quality execution of "deeper" level investigations
• Strong interpersonal/ relationship skills- proven ability to build and maintain excellent customer relationships in all situations; success with being a positive "face" to customers; ability to investigate through relationships; acumen to build and maintain successful relationships with internal colleagues as well as local law enforcement, attorney general employees, and insurance bureaus.
• Highly proficient collaboration expertise- ability to work with a diverse team of internal and external colleagues to successfully complete an investigation and provide superior customer service.
• Desire and acumen for training and influencing others in respect to the execution of an investigation and how to identify fraud proactively: Examiners, Underwriters, Producers, Customers, Loss Control, etc.
• Excellent verbal and written communication skills
• Ability and desire to work with confidence, autonomy, initiative, and ambition.
• High level of dependability, accountability, and integrity
• Travel required.
• College degree preferred.
• Law enforcement, Casualty SIU investigation, or Casualty claims experience a plus.

NOTE: No relocation assistance available.

The pay range for the role is $68,000 to $115,500. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.