Patient Service Representative Job Opportunity - Military Veterans

ALL's WELL is proud to present:
The Patient Services Representative plays a crucial role in ensuring a positive experience for patients within a healthcare setting. This position involves managing front desk operations, assisting with patient inquiries, and facilitating effective communication between patients and healthcare providers. The ideal candidate will possess strong organizational skills and a commitment to delivering exceptional customer service.

Duties

• Greet patients and visitors warmly, providing assistance as needed at the front desk.
• Manage patient check-in and check-out processes efficiently.
• Schedule appointments and coordinate care plans with healthcare providers.
• Maintain accurate patient records using computerized systems, including eClinicalWorks.
• Handle clerical tasks such as filing, data entry, and coding for insurance purposes, including Medicare.
• Respond to patient inquiries regarding services, procedures, and insurance coverage.
• Collaborate with medical staff to ensure seamless patient care and communication.
• Uphold confidentiality and comply with HIPAA regulations in all patient interactions.

Skills

• Experience in a hospital or healthcare environment is preferred.
• Proficiency in office management tasks and clerical duties.
• Familiarity with coding practices related to medical billing is a plus.
• Strong computer skills, particularly with electronic health record systems like e ClinicalWorks.
• Excellent verbal and written communication abilities to interact effectively with patients and staff.
• Ability to work well under pressure while maintaining attention to detail.
• A compassionate demeanor with a focus on patient-centered care.

This role is essential in supporting the operational efficiency of our healthcare facility while ensuring that patients receive the highest level of service.

Hours vary throughout the week (ex: M 8a-4:30p, T 7:30a-4p, W 8a-4:30p, Th 12p-8:30p F 8:30a-5p)

One evening shift per week is required to be worked by all employees.
Saturdays are on a rotation - approximately 1 Saturday every 5-8 weeks.
Schedule for Saturday - 830a-1230p



EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





ALL's WELL participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#5719

Experienced (Non-Manager)