Dispatcher - Military Veterans

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benjamin Franklin Plumbing, an affiliate of Authority Brands Inc., is the premier heating and cooling specialist in the Cincinnati area. We are looking for a Dispatcher who will schedule technician appointments at customer sites and facilitate communication between technicians, customers, and the company.

Our office is under new management, and were excited about growing our team with like-minded, positive-thinking individuals! Theres never been a better time to see what joining the team at Benjamin Franklin can offer you.

Responsibilities:

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technicians return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generate call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completed service work orders for accuracy.
• Prepare invoices and timecards for processing.
• Participate in all company sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.

Qualifications:

• High school diploma or GED required.
• Dispatcher experience greatly preferred.
• Excellent communication and listening skills required.
• Focus on maintaining a courteous demeanor with all customers and associates required.
• Ability to follow all safety policies and procedures a must.
• Must be able to pass a background check and drug screen.

We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

1 - 3 years