Service Manager - Military Veterans
at Rollins, Inc.
Overview
Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles.
We are currently seeking a Service Manager. This position will be base out of our Natick, MA branch.
Waltham Offers…
- Competitive Compensation; Base Salary & Bonus
- Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
- Paid Time Off (Holiday/Vacation/Sick)
- Company Vehicle & Gas Card
- Award-winning Company Paid Training!
- Smartphone, Equipment, etc.
- Opportunities for Growth, Development, and Advancement
- Awards and recognition
Responsibilities
The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational leader, you will be responsible for the overall management of the service team, including: delivering quality service, fleet management, service team sales, and overall customer satisfaction.
What You’ll Be Doing
As an experienced and successful Service Manager, you will be required to have the following experience and skills to...
- Lead and mentor a group of front line colleagues
- Provide highly skilled “hands-on" management
- Train and develop technicians
- Monitor scheduling and routing to drive efficiencies and productivity
- Schedule client services and route service technicians
- Motivate the service team to provide high-quality customer and technical services
- Guide service technicians in resolving client issues and concerns
- Ensure that customer expectations are met
- Have experience interacting with both commercial and residential clients
- Perform quality site inspections
- Review and submit all service-related documents and reporting
- Assist with interviewing and selecting service technicians and trainees
- Maintain inventory of equipment and supplies
- Multi-task within a fast-paced environment
Qualifications
What We’re Looking For:
The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.
Requirements:
- High School Diploma/GED
- Excellent communication skills
- Valid Driver’s license
- Must be 18 years of age
Physical Demands / Working Environment:
- Safely use a ladder within the manufacturer's weight capacity
- Lift and carry up to 50 lbs.
- Safely access crawl spaces, attics, confined spaces, roof tops, etc.
- Ability to work in all types of weather conditions
Estimated Salary Range: $60,000.00 - $65,000.00 per year
Want to learn more about working at Waltham Pest Services? Click Here!
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Natick, MA
Rollins, Inc. is a premier North American consumer and commercial services company. Through its famous brands like Orkin, LLC., HomeTeam Pest Defense, Clark Pest Control, Northwest Exterminating, Western Pest Services, Orkin Canada, The Industrial Fumigant Company, Waltham Services LLC., Crane Pest Control and TruTech LLC., the company provides essential pest control services and protection against termite damage, rodents and insects to more than 2 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa and Mexico from more than 500 locations.
Through formalized training, proven policy and procedures, and sound ethical practices, The Company's employees have been able to grow the business over more than a century from a one-man operation to what the Company is today. Our culture is evident and reinforced in many respects, one of which includes an anonymous hotline dedicated to solicit employees' concerns when they feel that our values are being threatened. Additionally, the Company has had a business ethic confirmation policy for several years requiring formal management acknowledgement of adherence to our procedures and value system.
We are proud of our culture and values and feel that they are the foundation that helps sustain our Company.
Company Philosophy
As the Company moves forward in the 21st Century, we are constantly challenged to make innovations to improve our sales and service programs through new technologies and processes. We view these as opportunities to increase shareholder value by building recurring revenue and realizing cost efficiencies where appropriate. As a company, we remain committed to providing our customers with the most extraordinary pest and termite control service available today.
Employee Benefits:
- Dental Insurance
- Employee Assistance Program
- Life Insurance
- Paternity Leave
- Custom Work Station
- Disability Insurance
- Gym/ Wellness Reimbursement
- Health Savings Account (HSA)
- Maternity Leave
- Paid Time Off
- Sick Leave
- On Site Gym/ Fitness Classes, Clinic (Site Dependent)
What Happens After I Apply?
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How to Win An Interview
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2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!