PBX/Administrative Supervisor | University of California San Francisco - Military Veterans

This opportunity will be approximately 6 months in duration The PBX Supervisor oversees the hospital telephone switchboard operations, ensuring efficient and effective service delivery for internal and external stakeholders. This role includes supervising and training PBX operators, scheduling staff, and maintaining operational continuity during emergencies or outages. Additionally, the PBX Supervisor contributes to department administration and upholds UCSF's standards of safety and service excellence. Key Responsibilities: Supervise PBX operations, ensuring quality and quantity of work. Train staff on PBX equipment and operational procedures. Create and manage employee schedules to ensure coverage, including on-call support. Oversee adherence to hospital policies and emergency protocols. Provide customer service and address complaints or service recovery needs. Assist with department administrative functions as necessary. Monitor and improve operational efficiency through strategic planning. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html