Device Configuration Services Group Leader (IT Manager 4) - Military Veterans

Job Title Device Configuration Services Group Leader (IT Manager 4)
Location Los Alamos, NM, US
Organization Name ICE-DO/Division Office
Minimum Salary 146800
Maximum Salary 254700
What You Will Do

The work we do at Los Alamos National Laboratory (LANL) matters to our country and the world! The Innovative Customer Experience (ICE) Division is looking for some dynamic leaders! As a Group Leader within the I&T Organization you will collaborate with the Deputy Group Leader within to lead and advance an IT group for one of the most important research institutions in the world.

An IT Manager 4 is a key member and contributor in the leadership team responsible for contributing to strategic direction, providing oversight on IT initiatives, working with, and supporting the group and division leadership, developing, and maintaining good customer and cross-organizational relations, promoting a strong safety, security, and ethics culture, and assisting the Division Office on other duties as assigned.
ICE division consists of more than 350 talented Solution Architects, Computer Systems Professionals, and Computer System Technician employees who provide the varied Laboratory organizations with Information Technology experts who design, build, and support their mission-driven technical needs, on the unclassified and classified networks through several different service touchpoints. In addition, optimize the use of information technology, ensure seamless delivery and operation of IT services by monitoring system performance, applying configuration management practices, creating processes and standards for selection and implementation.
The IT Manager 4 (Group Leader) for the Device Configuration Services (ICE-DCS) group serves a critical role in ensuring consistency and standardization across Windows, Mac and mobility platforms. The IT Manager 4 is responsible for overseeing the day-to-day activities and group operations. The role requires collaboration with other I&T organizations to ensure configuration standards are met, security is enhanced and the devices under the organization's purview enable customers to achieve organizational objectives. The ICE-DCS organization provides the enterprise level configuration management and patching services for Windows, Mac and mobility platforms.


What You Need

Minimum Job Requirements:

• Demonstrated experience in the field of desktop and server computing support, computing infrastructure design and implementation, network integration, and an understanding of Laboratory computing and network operations (unclassified and/or classified)
• Demonstrated experience implementing and enhancing configuration management standards as they pertain to operating systems (Windows and/or Mac) for an enterprise
• Demonstrated experience with collaboration across organizational boundaries, and the ability to manage customer relationships in a positive and effective manner
• Technical leadership experience with an emphasis on planning, employee development, performance management, team building, goal setting, problem solving, and conflict resolution
• Demonstrated leadership skills including selecting, retaining, and developing high-quality staff
• Demonstrated ability to work with all levels of management and cyber security personnel

Education/Experience: Position requires a Bachelor's Degree in Computer Science, Information Systems or related field from an accredited institution and 8 years related experience; or, an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications:

• Active DOE L or Q clearance, or equivalent, transferable clearance
• Knowledge of IT governance frameworks such as ITIL, or COBIT
• Demonstrated experience with cyber security related technologies and practices
• Demonstrated experience with cyber related IT audits
• Demonstrated experience with metrics driven process improvement, leadership initiatives, and implementing process change
• Demonstrated experience managing budgets

Work Location: The work location for this position is hybrid and is located in Los Alamos, NM. Hybrid is defined as working partially onsite/partially offsite but within 2 hours ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants: For full consideration, please submit a comprehensive cover letter that addresses each key requirements of the position.

While the posted salary range for each position is broad, it is highly unusual for selected applicants to be hired at the top end of the range and more common for selected candidates to grow into the full salary band over time.

Where You Will Work

Position Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances.Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances.See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-664-6947 option 2 and then option 3.

Employment Status Full Time
Appointment Type Regular
Regular