Associate Director, Faculty Services | University of Chicago (UC) - Military Veterans

Location: Chicago, IL Job Description: Manages three Assistant Directors and operations across two campuses. Provides guidance and leadership to team members to foster stellar customer service within the Faculty Services Suite at the Harper Center and the Faculty Suite at the Gleacher Center. Acts as a mentor and resource to team members as they develop their skillsets and understanding of Booth processes and procedures.  Builds rapport between two sites that support faculty while ensuring a similar level of service and knowledge base in both locations.  Manages all forms of course material procurement and distribution for degree programs on four campuses (Chicago-Hyde Park and Gleacher, London, and Hong Kong). Works with vendors and suppliers to purchase items and clear copyrights, as necessary.  Investigates textbook options (hard copies, electronic copies, etc.) and pricing for course materials purchased by Booth, and makes recommendations for both cost savings initiatives and efficiencies.  Maintains and builds relationships with EMBA staff in three locations. Puts into place effective processes to collect and share information. Works closely with Canvas Support for LMS Canvas site creation and maintenance.  Creates and implements tracking system for supplemental materials used in courses. Assists with online and walk-in room reservation requests for classrooms and faculty meeting rooms. Collaborates with Booth Facilities and Booth Registrar's Office regarding room requests and meeting room management systems.  Makes recommendations and provides feedback regarding room utilization. Works with the Universitys Oracle financial system regarding payments and purchase orders for domestic and international vendors, utilizes the Universitys GEMS concur reimbursements system, and assists with other administrative tasks related to Faculty Services operations.  Assists with training staff members and providing guidance as needed.  Makes recommendations to team members regarding best practices. Develops relationships with Facilities, AV, and other constituents at both campuses by learning and building working knowledge of class-related operations at Harper, Gleacher, and B455.  Develops understanding of degree programs offered by Booth, and how Faculty Services works to best support them in terms of classes and faculty.  Partners with other departments to provide seamless delivery of academics.  Engages with other staff units, as needed, to provide guidance to faculty and create best practice operations for the department. Works independently on projects with frequent interruptions from staff and faculty.  Prioritizes work with competing deadlines. Identifies, analyzes, and interprets data and trends or patterns in data sets, and provides comprehensive reports for faculty and the Deans Office. Utilizes statistical techniques to provide reports. Serves on committees and special projects that further the mission of Chicago Booth and Faculty Services. Develops and communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate. Has a deep understanding when interacting with faculty, researchers and staff for committee work or information. Performs other related work as needed. Preferred Qualifications Education: Bachelors degree. Masters degree. Experience: Background in higher education.  Technical Skills or Knowledge: Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, and Outlook). Comfortable learning and working with other software and database programs used for room scheduling, faculty records, courses, etc. Learn and utilize Canvas LMS and other course material related sites. Preferred Competencies Understanding of faculty at a research institution. Give direction and feedback to team members. Management experience. Comfortable providing training to a range of skill levels.  Develop and document best practices and standard operating procedures. Outstanding verbal and written skills, as well superior organizational skills and constant attention to detail. Work independently with little supervision; possess a self-motivated disposition; identify opportunities for improvement and recommend effective changes, all while achieving key objectives resulting in desired outcomes. Knowledge of general office procedures and operations. Handle multiple detailed tasks/projects simultaneously and meet strict deadlines with frequent interruptions. Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty, and corporate contacts in a multitude of communication methods, i.e., in person, email, and phone. Professional demeanor, including tact, discretion, and a customer service-oriented approach. Working Conditions This position works a minimum three days per week in the office. Application Documents Resume/CV (required) Cover Letter (required) The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.